Internal Error Downloading Reports
I have fulfillment reports (built using the custom report builder) that I pull daily; however, the last few days, I am unable to download the reports. Amazon allows me to generate the reports, but when I click download, I am hit with an internal error message which is attached below. I have a case open but have not received a resolution yet.
Case ID: 17699984291
Anyone else encounter this issue or if any mods can jump in and escalate further that would be greatly appreciated.
1 reply
Jameson_Amazon
Thank you for reaching out about this, @Seller_rhkAXolsDja5a! I apologize for the frustration this experience has caused.
I took a further look into your case 17699984291 and do see that Seller Support is actively researching this error with the proper internal team - happy to see this! I know it's unfortunately not ideal to hear, but I do need those teams to finish their review before I can escalate this further.
Please continue to keep an eye on this case for an update from the team. If this error is not resolved once you hear back and the case is closed, please reach back out to me in this thread.
All the best,
Jameson