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Branded product listed as generic - Sellers Support's reply
I have reported a branded product that is listed as generic. I received this reply:
In order to provide you the correct resolution, we request you to provide us an elaborative description, conform did you want to update the brand name. We request you to take this extra step and provide the information needed, so that we can provide you the best solution of your query.
What am I supposed to do? My brain switched off after elaborative description, it might be the heat or the fact that I don't have a PhD, but I am puzzled by this.
6 replies
Seller_mS10UjVYuuGor
Ah you got a swift reply from Rob.
If you're not aware of them their surname is Ot and they work 24/7 in Seller Support, an amazing employee as they never take holidays or require a pension plan, however their grasp if issues sometimes leaves a little to be desired.
elaborative description is simply bot speak for more information and basically yes you'd like to see the brand name updated to the real brand. Another bot will take it from there.
Sarah_Amzn
Hello @Seller_Fg2fqaWOnEtha,
I'm Sarah with Amazon.
Could you please share the case ID you opened with Seller Support so I can take a look?
Kind regards,
Sarah.
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