Account Deactivated without a Warning!
Hi, @Dominic_Amazon @KJ_Amazon @Michelle_Amazon @Bryce_Amazon @Blake_Amazon @Tatiana_Amazon @Quincy_Amazon @Glenn_Amazon
On August 7, I shokingly received an email stating that my Amazon account was deactivated because "our Fulfillment Center confirmed that the following shipment(s) FBA17ZD9CHDS, FBA17ZD5R5J2, FBA17ZD7QYRZ, FBA17ZDB8QKG, FBA17ZD5Z204 arrived containing fewer items than were submitted on your confirmed shipping plan." even though our account health has 0 policy warnings and is in 204 Score which is in a healthy condition.
I'd like to point out a few details. First, we sell 1 product in 50 and 100 units options. There are 2 Options for Quantity and these are the only 2 options. During the shipping procedures, when the Amazon Fulfillment team receives and "files" the "Received Quantities", instead of filing for each unit, they file on per order basis. For example, if we ship 500 Units for the 100-Unit Option ASIN, the Fulfillment Center files them as 5 Units Received instead of 500 units since it's 5 orders for the 100-unit option. Therefore, even though I have sent over "Bill of Lading" and the other documents that states the quantity that we have imported. We can send any information needed to resolve and prevent it from occurring again but we haven't gotten any healthy response in regards to what we need to do in order to get our account back which is why we're on here.
Secondly, we have never received a "Warning for De-activation" for this reason. We are a new seller on Amazon so we have received some other warnings but we have never received a deactivation warning in regards to this which is why we're in shock to hear this news. In order to solve the other warnings that we have received 4-5 months ago, we have invested in Trademark services and also received a Brand Approval from Amazon to create our own store and sell our own products with partnership of Amazon.
Thirdly, we have sold out on all of our products and these referred shipments belongs to 4-5 months ago. Why hasn't Amazon contacted us about these and/or send us a warning in regards to this? We are more than happy to whatever it takes to bring our account back to activation and resolve this issue but we're not sure where to start and what to do. We'd appreciate your help in regards to this issue. After investing this much resources to invest in a Brand Approval and Store Creations working with professionals to create images, brand story and other elements, this is a negative step-back that we're eager to resolve working with the Amazon team. However, there seems to be a disconnect as I'm not sure why we're not able to resolve this issue and receive our account back. Please let us know what we can do and how we can have a conversation with an Amazon team member in the United States to resolve this.
1 reply
Emet_Amazon
Hello @Seller_fCOmBw6RXcgFL,
Thank you for posting your concerns with your account deactivation.
we have never received a "Warning for De-activation" for this reason. We are a new seller on Amazon so we have received some other warnings but we have never received a deactivation warning in regards to this which is why we're in shock to hear this news.
This particular concern does not come with a warning and will result in the account deactivation upon discovery. We apply this to a number of policies, most situations involving listings, we may provide a warning to help ensure the issue is corrected, but in this situation we will need much more information as confirmation of compliance.
On August 7, I shokingly received an email stating that my Amazon account was deactivated because "our Fulfillment Center confirmed that the following shipment(s) FBA17ZD9CHDS, FBA17ZD5R5J2, FBA17ZD7QYRZ, FBA17ZDB8QKG, FBA17ZD5Z204 arrived containing fewer items than were submitted on your confirmed shipping plan." even though our account health has 0 policy warnings and is in 204 Score which is in a healthy condition.
As noted above this situations is not related to your account health as this is an FBA related policy concerning the mentioned shipments. I do not have access to your shipment ID's to review them in this space. Can you provide the deactivation notice you received?
I have sent over "Bill of Lading" and the other documents that states the quantity that we have imported. We can send any information needed to resolve and prevent it from occurring again but we haven't gotten any healthy response in regards to what we need to do in order to get our account back which is why we're on here.
Depending on the specific concerns mentioned in the notice, we may require your mentioned bill of lading, but also may require invoices and or supply chain documentation depending on how the product is sourced. You mentioned having import documents, these may also be requested.
Thirdly, we have sold out on all of our products and these referred shipments belongs to 4-5 months ago. Why hasn't Amazon contacted us about these and/or send us a warning in regards to this?
I do see that you posted a similar situation minus the account deactivation a few months ago, you may have already been aware of the situation. It looks like the case ID: 15407730191 you provided was still requesting the shipment ID surrounding your concern of inventory not being received correctly. I followed up on the case and see it was closed as they had not received any follow up information, did you create a new case or resolve the situation?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
