Copyright infringement complaint retracted by owner - ASIN still inactive!
@SEAmod @Wyatt_Amazon @Desi_Amazon Please help resolve this issue
on Sep 20, 2022 we received a copyright infringement claim and contacted the copyright owner.
Almost right away we reached an agreement with the owner and bought license to use the copyright.
We had a total of 4 ASINs blocked. The owner has retracted the complaints and 3 ASINs were reactivated immediately, the 4th one wasn’t, and we asked the owner to retract the complaint once again and then another time. We also submitted screenshots of the retraction and the license agreement to Amazon Seller Performance!
Ever since then our asin remains blocked and we still have the complaint notification on our account ( Account Health Rating Impact - HIGH!)
The appeal right now allows us to send a DMCA Counter Notice to the owner, but why would we be sending it if we have the right to sell and they provided the rights and retracted the complaint. We also have no way to contact the Seller performance team to provide the information to them though “submit appeal”
We tried emailing and calling and appealing multiple times - no success.
This is already taking too long and our requests are being ignored.
This is the most absurd case we have ever had, and it is so surprising this is even possible!
2 replies
Seller_aV1Bh32hE0KND
There are two different ways for a right’s owner to retract a complaint, depending on whether they are enrolled in Brand Registry.
Here is a thread to read that may be helpful:
Jennie_Amazon
Hello @Bloomdeals
Thank you for writing to us. This is Jennie from Amazon.
With all the aforementioned information, I completely understand that you are facing difficulty in getting one of your listing reinstated.
May I please know how did you submitted these details and what was the response that you have received from our team.
It would be really helpful if you could share us those details and the response that you have received.
Also please reach out to the right’s owner once again to check if the retraction went through successfully.
Good luck !
Regards,
Jennie.
