Account deactivated straight after joining - charge method invalid
Hello,
I wanted to reach out to the forum as I am very new to Amazon. My account was successfully video verified last week but I got a notification that the charge method was invalid.
After trying to figure out whether my billing details were incorrect for an hour, I received the below message to say my account was suspended:
Dear Seller,
Your Amazon seller account has been deactivated in accordance with section 3 of the Amazon Services Europe Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Ship any open orders to avoid further impact to your account.
Why is this happening?
This decision was made after reviewing both your account and the information provided. For more information, review the Amazon Services Europe Business Solutions Agreement:
https://sellercentral.amazon.co.uk/gp/help/201190440
How do I reactivate my account?
To sell on Amazon, we need to verify your identity or business information, or both. To confirm that you would like to begin the verification process, follow these steps:
- Go to the “Performance Notifications” page in the “Performance” section of Seller Central:
https://sellercentral.amazon.co.uk/performance/notifications?ref=ah_em_ap - Click “Appeal” next to the notification that corresponds to this email.
I’ve since worked out that bank card that my business is linked with is a prepaid card, which Amazon do not accept. I’ve changed this for a personal one for the time being.
My question is, is it 100% that the suspension was due to the charge method or could it be something else I am missing?
Should I appeal this or just re-verify /reactivate? And I want to make sure that my explanation is clear. Should I just explain as I have done above?
The last thing I want to do is re-verify and for it to be something else, potentially leaving me with no recourse.
Thanks in advance for the best next steps for a swift reactivation.
KP
0 replies
Seller_d4QofLK0C577f
Thanks Diana - I’ve hit reverify account as the dashboard showed identity information as red.
Should I also re-activate at the same time and would reverify be sufficient?
Seller_T3OOTrUtmom2B
Hi there, I’m also receiving the same issues. Each time I provide the items for verification that are required I receive an email stating my account is still deactivated and I’ve essentially not done enough to be reactivated. I’ve tried going through the steps to contact someone about it too, I have a confirmation email which states my email will be reviewed within 1 hour, then immediately after I receive another email which states that the information has been sent to the wrong email address, despite it literally being the link that Amazon states to click.
I’ve provided proof of bills, bank statements, Photo ID, my UTR and all with my full name and address on that is related to the amazon seller account and it’s still being refused.
Anyone from Amazon able to assist here? I’ve wasted two days working on this and nobody has been able to direct me or help me in anyway.
