Incorrect Product Remeasurement - Help!
I've created this discussion to both ask for help and to share my experience.
One of our products that we ship FBA has been measured incorrectly inside the Amazon Fulfilment centre and this has drastically increased the FBA Fee we pay on this item.
Upon asking Seller Support for help they kindly provided a photo of the product measurement that I have attached below.
It has clearly been inflated and the operator is measuring empty space inside the packaging to inflate the size.
I have challenged this and Seller Supports response is 'we measure the products along with the policy'.
Lesson Learnt - We will adjust our packaging on any new stock being sent into the Fulfilment Centre. But this does not help in the short term with the stock already sent in.
@Julia_Amazon@Julia_Amzn@Winston_Amazon@Maja_Amazon@Spencer_Amazon@Sarah_Amzn@Ezra_Amazon@Maya_Amazon@Simon_Amazon
Mods is there any support you can provide with this to have the product correctly measured? Or is this actually Amazon Policy to inflate packaging to get higher measurements as Seller Support have advised?
The Seller Support case ID is 10134824542.
8 replies
Seller_76AUwmqvSyRIM
This is how they measure. It is unethical and wrong.
I have to squash every bag down and use loads of sellotape on every item before I send it. I waste so much time.
Usually they use “line of sight” laser measuring equipment by throwing the item into it and whichever way it lands is how it is measured. The tape measure they used in the photo is just for the photo to justify their original incorrect measurement.
It is how it is and you won’t change it. They did send a brief email to this effect some time ago but I’ve been unable to find it.
Seller_lkvgNv87xl07F
I am having exactly the same problem. I have repackaged 8 of my products and sent them in. None of the products are over 1.5cm deep.
This morning the results are in. The measurements are WAY off, especially the critical one - the depth. They are now pretty much over 2.5cms deep, one is 4cms.
In my case, there is no way to inflate the bags the items are in, all in cellophane bags, lots of tape to prevent air getting in.
The best part is also the weight. Some products have been on "diets" and reduced their weight by 80%, from me sending them in to getting them weighed.
I didn't know you could ask for a photograph. That's what I going to do next.
I'm fuming.
Seller_NCkW5CALvYDWn
This is a well known issue and I am not entirely sure why something is not added into the staff training to correct this at the first re-measurement.
Surely that would take less time then having numerous support staff answering cases and trying to resolve the issue with even more re-measurements.
This one is still not resolved and is ongoing with seller support.
Sarah_Amzn
Hello @Seller_NCkW5CALvYDWn,
I'm Sarah with Amazon.
Has there been any modification to the packaging process for the product?
Seller_lkvgNv87xl07F
Sarah_Amzn
TBH the measurements we got back when we requested remeasurement were a joke. Honestly I don't know what the heck they were doing in the fulfilment centre, but it is a massive headache for us, especially when you have someone on seller support/tech advice maintaining that the system is correct.
On all 4 parameters the figures returned were wrong, and as a result we are having to hold back stock ( Christmas stock) until it gets resolved.
Seller_NCkW5CALvYDWn
Hi @Sarah_Amzn,
Thank you for your response.
We have now modified all our stock to reduce the likelihood of it being stretched out when remeasured.
However, we still have a lot of stock in the fulfilment centres from our first batch. We cannot send in more stock until this has been sold through (at a massive loss due to the incorrect measurements).
I have the same issue as MissPeach, Seller Support are no longer responding and maintain that the measurements are correct as per Amazon policy.
Seller_lkvgNv87xl07F
So another FAIL for remeasurements, thankfully I took photos before I sent this single unit in.
Here's the result
Remeasurement Parcel dimensions 19.81 x 10.9 x 2.59 cm (should be 18.7 x 13.2 x 1.3).
Remeasurement Parcel weight 0.03 kg ( Weight should be 0.04kg)
FBA fulfilment fees £2.36 should be £1.52
And this is not the only product I am having remeasurement issues with.
I'd like an explanation
Sarah_Amzn
Hello @Seller_NCkW5CALvYDWn,
After reviewing the investigation conducted by the FC in case ID 10134824542, the following is their conclusion:
"Measurements are made by laser machine with is more accurate then hand measurements. Please be aware that bag filled with air will change the shape.
Advice to use vacuum sealed bags, for dimension to be constant."
According to this help page:
Is loose packaging counted towards item parcel dimensions for fee calculation purposes?
Yes, the measurement sensors that capture dimensions in our fulfilment centers will evaluate packaging edge-to-edge, including loose poly bag and protruding handles. To minimize the dimensions of deformable packaging, ensure that the packaging does not exhibit loose material by using methods such as tight-fitting or vacuum-sealed poly bags, or taped flaps, so that the dimensions of the same item parcels are as similar to each other as possible.
Kind regards,
Sarah.
Incorrect Product Remeasurement - Help!
I've created this discussion to both ask for help and to share my experience.
One of our products that we ship FBA has been measured incorrectly inside the Amazon Fulfilment centre and this has drastically increased the FBA Fee we pay on this item.
Upon asking Seller Support for help they kindly provided a photo of the product measurement that I have attached below.
It has clearly been inflated and the operator is measuring empty space inside the packaging to inflate the size.
I have challenged this and Seller Supports response is 'we measure the products along with the policy'.
Lesson Learnt - We will adjust our packaging on any new stock being sent into the Fulfilment Centre. But this does not help in the short term with the stock already sent in.
@Julia_Amazon@Julia_Amzn@Winston_Amazon@Maja_Amazon@Spencer_Amazon@Sarah_Amzn@Ezra_Amazon@Maya_Amazon@Simon_Amazon
Mods is there any support you can provide with this to have the product correctly measured? Or is this actually Amazon Policy to inflate packaging to get higher measurements as Seller Support have advised?
The Seller Support case ID is 10134824542.
Incorrect Product Remeasurement - Help!
I've created this discussion to both ask for help and to share my experience.
One of our products that we ship FBA has been measured incorrectly inside the Amazon Fulfilment centre and this has drastically increased the FBA Fee we pay on this item.
Upon asking Seller Support for help they kindly provided a photo of the product measurement that I have attached below.
It has clearly been inflated and the operator is measuring empty space inside the packaging to inflate the size.
I have challenged this and Seller Supports response is 'we measure the products along with the policy'.
Lesson Learnt - We will adjust our packaging on any new stock being sent into the Fulfilment Centre. But this does not help in the short term with the stock already sent in.
@Julia_Amazon@Julia_Amzn@Winston_Amazon@Maja_Amazon@Spencer_Amazon@Sarah_Amzn@Ezra_Amazon@Maya_Amazon@Simon_Amazon
Mods is there any support you can provide with this to have the product correctly measured? Or is this actually Amazon Policy to inflate packaging to get higher measurements as Seller Support have advised?
The Seller Support case ID is 10134824542.
8 replies
8 replies
Seller_76AUwmqvSyRIM
This is how they measure. It is unethical and wrong.
I have to squash every bag down and use loads of sellotape on every item before I send it. I waste so much time.
Usually they use “line of sight” laser measuring equipment by throwing the item into it and whichever way it lands is how it is measured. The tape measure they used in the photo is just for the photo to justify their original incorrect measurement.
It is how it is and you won’t change it. They did send a brief email to this effect some time ago but I’ve been unable to find it.
Seller_lkvgNv87xl07F
I am having exactly the same problem. I have repackaged 8 of my products and sent them in. None of the products are over 1.5cm deep.
This morning the results are in. The measurements are WAY off, especially the critical one - the depth. They are now pretty much over 2.5cms deep, one is 4cms.
In my case, there is no way to inflate the bags the items are in, all in cellophane bags, lots of tape to prevent air getting in.
The best part is also the weight. Some products have been on "diets" and reduced their weight by 80%, from me sending them in to getting them weighed.
I didn't know you could ask for a photograph. That's what I going to do next.
I'm fuming.
Seller_NCkW5CALvYDWn
This is a well known issue and I am not entirely sure why something is not added into the staff training to correct this at the first re-measurement.
Surely that would take less time then having numerous support staff answering cases and trying to resolve the issue with even more re-measurements.
This one is still not resolved and is ongoing with seller support.
Sarah_Amzn
Hello @Seller_NCkW5CALvYDWn,
I'm Sarah with Amazon.
Has there been any modification to the packaging process for the product?
Seller_lkvgNv87xl07F
Sarah_Amzn
TBH the measurements we got back when we requested remeasurement were a joke. Honestly I don't know what the heck they were doing in the fulfilment centre, but it is a massive headache for us, especially when you have someone on seller support/tech advice maintaining that the system is correct.
On all 4 parameters the figures returned were wrong, and as a result we are having to hold back stock ( Christmas stock) until it gets resolved.
Seller_NCkW5CALvYDWn
Hi @Sarah_Amzn,
Thank you for your response.
We have now modified all our stock to reduce the likelihood of it being stretched out when remeasured.
However, we still have a lot of stock in the fulfilment centres from our first batch. We cannot send in more stock until this has been sold through (at a massive loss due to the incorrect measurements).
I have the same issue as MissPeach, Seller Support are no longer responding and maintain that the measurements are correct as per Amazon policy.
Seller_lkvgNv87xl07F
So another FAIL for remeasurements, thankfully I took photos before I sent this single unit in.
Here's the result
Remeasurement Parcel dimensions 19.81 x 10.9 x 2.59 cm (should be 18.7 x 13.2 x 1.3).
Remeasurement Parcel weight 0.03 kg ( Weight should be 0.04kg)
FBA fulfilment fees £2.36 should be £1.52
And this is not the only product I am having remeasurement issues with.
I'd like an explanation
Sarah_Amzn
Hello @Seller_NCkW5CALvYDWn,
After reviewing the investigation conducted by the FC in case ID 10134824542, the following is their conclusion:
"Measurements are made by laser machine with is more accurate then hand measurements. Please be aware that bag filled with air will change the shape.
Advice to use vacuum sealed bags, for dimension to be constant."
According to this help page:
Is loose packaging counted towards item parcel dimensions for fee calculation purposes?
Yes, the measurement sensors that capture dimensions in our fulfilment centers will evaluate packaging edge-to-edge, including loose poly bag and protruding handles. To minimize the dimensions of deformable packaging, ensure that the packaging does not exhibit loose material by using methods such as tight-fitting or vacuum-sealed poly bags, or taped flaps, so that the dimensions of the same item parcels are as similar to each other as possible.
Kind regards,
Sarah.
Seller_76AUwmqvSyRIM
This is how they measure. It is unethical and wrong.
I have to squash every bag down and use loads of sellotape on every item before I send it. I waste so much time.
Usually they use “line of sight” laser measuring equipment by throwing the item into it and whichever way it lands is how it is measured. The tape measure they used in the photo is just for the photo to justify their original incorrect measurement.
It is how it is and you won’t change it. They did send a brief email to this effect some time ago but I’ve been unable to find it.
Seller_76AUwmqvSyRIM
This is how they measure. It is unethical and wrong.
I have to squash every bag down and use loads of sellotape on every item before I send it. I waste so much time.
Usually they use “line of sight” laser measuring equipment by throwing the item into it and whichever way it lands is how it is measured. The tape measure they used in the photo is just for the photo to justify their original incorrect measurement.
It is how it is and you won’t change it. They did send a brief email to this effect some time ago but I’ve been unable to find it.
Seller_lkvgNv87xl07F
I am having exactly the same problem. I have repackaged 8 of my products and sent them in. None of the products are over 1.5cm deep.
This morning the results are in. The measurements are WAY off, especially the critical one - the depth. They are now pretty much over 2.5cms deep, one is 4cms.
In my case, there is no way to inflate the bags the items are in, all in cellophane bags, lots of tape to prevent air getting in.
The best part is also the weight. Some products have been on "diets" and reduced their weight by 80%, from me sending them in to getting them weighed.
I didn't know you could ask for a photograph. That's what I going to do next.
I'm fuming.
Seller_lkvgNv87xl07F
I am having exactly the same problem. I have repackaged 8 of my products and sent them in. None of the products are over 1.5cm deep.
This morning the results are in. The measurements are WAY off, especially the critical one - the depth. They are now pretty much over 2.5cms deep, one is 4cms.
In my case, there is no way to inflate the bags the items are in, all in cellophane bags, lots of tape to prevent air getting in.
The best part is also the weight. Some products have been on "diets" and reduced their weight by 80%, from me sending them in to getting them weighed.
I didn't know you could ask for a photograph. That's what I going to do next.
I'm fuming.
Seller_NCkW5CALvYDWn
This is a well known issue and I am not entirely sure why something is not added into the staff training to correct this at the first re-measurement.
Surely that would take less time then having numerous support staff answering cases and trying to resolve the issue with even more re-measurements.
This one is still not resolved and is ongoing with seller support.
Seller_NCkW5CALvYDWn
This is a well known issue and I am not entirely sure why something is not added into the staff training to correct this at the first re-measurement.
Surely that would take less time then having numerous support staff answering cases and trying to resolve the issue with even more re-measurements.
This one is still not resolved and is ongoing with seller support.
Sarah_Amzn
Hello @Seller_NCkW5CALvYDWn,
I'm Sarah with Amazon.
Has there been any modification to the packaging process for the product?
Sarah_Amzn
Hello @Seller_NCkW5CALvYDWn,
I'm Sarah with Amazon.
Has there been any modification to the packaging process for the product?
Seller_lkvgNv87xl07F
Sarah_Amzn
TBH the measurements we got back when we requested remeasurement were a joke. Honestly I don't know what the heck they were doing in the fulfilment centre, but it is a massive headache for us, especially when you have someone on seller support/tech advice maintaining that the system is correct.
On all 4 parameters the figures returned were wrong, and as a result we are having to hold back stock ( Christmas stock) until it gets resolved.
Seller_lkvgNv87xl07F
Sarah_Amzn
TBH the measurements we got back when we requested remeasurement were a joke. Honestly I don't know what the heck they were doing in the fulfilment centre, but it is a massive headache for us, especially when you have someone on seller support/tech advice maintaining that the system is correct.
On all 4 parameters the figures returned were wrong, and as a result we are having to hold back stock ( Christmas stock) until it gets resolved.
Seller_NCkW5CALvYDWn
Hi @Sarah_Amzn,
Thank you for your response.
We have now modified all our stock to reduce the likelihood of it being stretched out when remeasured.
However, we still have a lot of stock in the fulfilment centres from our first batch. We cannot send in more stock until this has been sold through (at a massive loss due to the incorrect measurements).
I have the same issue as MissPeach, Seller Support are no longer responding and maintain that the measurements are correct as per Amazon policy.
Seller_NCkW5CALvYDWn
Hi @Sarah_Amzn,
Thank you for your response.
We have now modified all our stock to reduce the likelihood of it being stretched out when remeasured.
However, we still have a lot of stock in the fulfilment centres from our first batch. We cannot send in more stock until this has been sold through (at a massive loss due to the incorrect measurements).
I have the same issue as MissPeach, Seller Support are no longer responding and maintain that the measurements are correct as per Amazon policy.
Seller_lkvgNv87xl07F
So another FAIL for remeasurements, thankfully I took photos before I sent this single unit in.
Here's the result
Remeasurement Parcel dimensions 19.81 x 10.9 x 2.59 cm (should be 18.7 x 13.2 x 1.3).
Remeasurement Parcel weight 0.03 kg ( Weight should be 0.04kg)
FBA fulfilment fees £2.36 should be £1.52
And this is not the only product I am having remeasurement issues with.
I'd like an explanation
Seller_lkvgNv87xl07F
So another FAIL for remeasurements, thankfully I took photos before I sent this single unit in.
Here's the result
Remeasurement Parcel dimensions 19.81 x 10.9 x 2.59 cm (should be 18.7 x 13.2 x 1.3).
Remeasurement Parcel weight 0.03 kg ( Weight should be 0.04kg)
FBA fulfilment fees £2.36 should be £1.52
And this is not the only product I am having remeasurement issues with.
I'd like an explanation
Sarah_Amzn
Hello @Seller_NCkW5CALvYDWn,
After reviewing the investigation conducted by the FC in case ID 10134824542, the following is their conclusion:
"Measurements are made by laser machine with is more accurate then hand measurements. Please be aware that bag filled with air will change the shape.
Advice to use vacuum sealed bags, for dimension to be constant."
According to this help page:
Is loose packaging counted towards item parcel dimensions for fee calculation purposes?
Yes, the measurement sensors that capture dimensions in our fulfilment centers will evaluate packaging edge-to-edge, including loose poly bag and protruding handles. To minimize the dimensions of deformable packaging, ensure that the packaging does not exhibit loose material by using methods such as tight-fitting or vacuum-sealed poly bags, or taped flaps, so that the dimensions of the same item parcels are as similar to each other as possible.
Kind regards,
Sarah.
Sarah_Amzn
Hello @Seller_NCkW5CALvYDWn,
After reviewing the investigation conducted by the FC in case ID 10134824542, the following is their conclusion:
"Measurements are made by laser machine with is more accurate then hand measurements. Please be aware that bag filled with air will change the shape.
Advice to use vacuum sealed bags, for dimension to be constant."
According to this help page:
Is loose packaging counted towards item parcel dimensions for fee calculation purposes?
Yes, the measurement sensors that capture dimensions in our fulfilment centers will evaluate packaging edge-to-edge, including loose poly bag and protruding handles. To minimize the dimensions of deformable packaging, ensure that the packaging does not exhibit loose material by using methods such as tight-fitting or vacuum-sealed poly bags, or taped flaps, so that the dimensions of the same item parcels are as similar to each other as possible.
Kind regards,
Sarah.
