ello,
Your Amazon.com seller account has been deactivated and your listings have been removed due to violations of Amazon's customer Communication guidelines policy. Continue to ship open orders and respond to customer inquiries to avoid further impact to your account.
Funds will not be transferred to you but will stay in your account while we work with you to address this issue.
To learn more, go to our "Funds disbursement eligibility policy":
https://sellercentral.amazon.com/gp/help/external/help.html?itemID=G9RA9LYBJ3QP27M6
Why did this happen?
We are taking this action because we've found that you may have corresponded with customers to influence them on one or more of the following - requesting or sharing personal information, modification of negative reviews or seller feedback, asking for favorable reviews or seller feedback. These actions violate our Communication guidelines. To learn more, go to "Communication guidelines":
https://sellercentral.amazon.com/help/hub/reference/external/G1701
Note: This decision was reached through a combination of automated analysis and expert human review.
Has your account been deactivated in error?
If you believe that there has been an error, submit an explanation by selecting "Reactivate your account" on the banner at the top of your "Account Health" page and following the instructions provided:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ahr
Your explanation should include evidence that demonstrates that your account has complied with our Communications guidelines policy.
We're here to help.
If you have questions about this policy, contact us:
https://sellercentral.amazon.com/help/center
-- Learn more about our "Selling policies and seller code of conduct"
https://sellercentral.amazon.com/help/hub/reference/G1801
-- Learn more by watching our "Intro to Customer product reviews policies":
https://sellercentral.amazon.com/learn/courses?moduleId=a7e7e633-3560-436d-a5a7-9569acf75680
-- For more information, go to "Answers to Questions about Product Reviews":
https://sellercentral.amazon.com/gp/help/201972160
Seller Performance Team
Amazon.com
