I am now finding out that A-Z Guarantees raised by customers impact your ODR rate when Amazon Policy states it shouldn't if using Amazon Buy Shipping.
I know i should refund if a CRL large letter isn't scanned by Royal Mail but can't see the benefit in using Amazon Buy Shipping going forward if ODR rate is impacted.
I have appealed these decisions but the bots or whoever reads the A-Z guarantee appeals don't seem to know their own policy even when it's quoted. Before December my appeals were successful.
Link to Policy: https://sellercentral.amazon.co.uk/help/hub/reference/G200202220
Amazon Buy Shipping Policy states the following: A-to-z Guarantee claims: If you purchase Amazon’s Buy Shipping and dispatch on time, you are protected against A-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims.
Is anybody still having any luck in appealing when it impacts ODR?
Can anybody say why we should use Amazon Buy Shipping if the policy is being ignored?
If reading this post, please can the Amazon moderators review this.
@Sarah_Amzn, @Roberto_Amazon, @Julia_Amzn
