20% tax problem

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Seller_dUjj8K08Q0wBY

20% tax problem

I made sales in Mexico 1 year ago. After making sales for 3-4 months, they deducted 20% of the total sales from my account under the name of "income tax". This happened without my knowledge. When I talked to them on the phone, they said they would refund me, but there was no solution. Could you please help in this regard.

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Atlas_Amazon

Hello @Seller_dUjj8K08Q0wBY

"When I talked to them on the phone, they said they would refund me, but there was no solution."

Thank you for the information provided regarding the issues you have been seeing with the income tax and the balance in the account. I understand you did speak with our team, did they provide any kind of follow up communication that you could share? Have you attempted to open a case into the concern?

We will require additional information being provided regarding this specific issue to be able to better understand the path for you. Please continue to provide any details you have regarding this and the account to this thread for support.

Best,

Atlas

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