VAT Invoice Requests.. non stop
I’ve had a customer who keeps requesting a VAT invoice and I’m getting daily messages from Amazon / Amazon customer service requesting that I send a VAT invoice as I have failed to do so after being advised to by Amazon. Firstly we have the Amazon VAT Invoice service so it’s on the customers order page and I advised them of such but I attached them a PDF copy anyway. I then sent them another PDF copy straight away afterwards to make sure they’ve got it. I’ve now got multiple other messages requesting the VAT Invoice. I have sent it 4 more times as a JPEG and a PDF and sent them instructions on how to access it from their order page as well… not sure what more I can do.
0 replies
Seller_esvgLzKXw2YAl
You don’t. Obviously the customer is not getting the messages.
All you can do, is to mark the messages as read and forget about them.
Your simply not allowed to contact customers any way, other than email. So you literally can’t do anything.
Obviously if it’s FBA, refer them back to support anyway, as it’s not your problem. 
Seller_qZO3ZCjoBXEeL
Not that here is anything you can do, but I suspect they’ve ordered several things on one order and it is another product invoice they are after but just keep mashing the same button at the top of the order not realising they are asking the wrong people.
Are you sending the invoices attached using the Amazon messaging system rather than emailing from an external account?
