Is there ever any point appealing an A-Z?

More A-Z’s this week for items with delivery confirmation, GPS tracking to the buyer’s house.

Another £50 taken from our account by Amazon and an appeal rejected.

What is the point of having an ‘appeal’ process, which is never successful, despite the facts.

Am I cynical in thinking Amazon just send out an auto-response 3 days after we send an appeal without a human even reading it and looking at the tracking?

It really is laughable that you have now have GPS tracking to the buyers address, a delivery scan, photo of the buyers’ house and delivery address showing the buyer accepting delivery but because there is no signature (which I cannot remember providing to ANY courier, including Amazon couriers for at least 3 years) you just get money taken from your account. There does not seem to actually be an appeal process.

Our experience of the appeal process is this

Appeal sent > Appeal rejected with same auto-reply > Despite any evidence Amazon take the funds anyway.

This place is such a mess.

In other news, as a direct result of Amazon taking £50 from our seller account this week, I ordered a new set of books for one of my kids, 2 boxes staples for my staple gun, a tube of shuttlecocks, a football goal and a football rebounder, all from another marketplace.

Amazon’s action on our seller account has a direct impact on my buyer account, where they have lost £30 in fees this week to another platform. Amazon used to be my default place to buy…now I do anything possible to avoid it…entirely based on my experience as a seller.