Good evening,
My account was deactivated. I received a section 3 complaint for the ASIN listed below. I did research and looked through our history with Amazon and have never listed this brand or this product before but my account received a section 3 deactivation because of it. I spoke with an amazon representative on the phone who was helpful. They asked about what the issue was. I explained what was happening and the representative did their research and had agreed that we never showed a history of listing that brand or product before and that our account should not have been deactivated. The amazon represenative said they would put us on hold and ask their internal team to review and see if they can help as well. After holding the representative came back on the phone and let us know that the internal team also investigated the issue and also said that we are correct and the item we were suspended for has never been listed or sold under our account. They acknowledged that this must have been a mistake. The amazon representative said that in order for me to get the account re-activated I just had to submit a dispute that my amazon storefront was deactivated by error. I went ahead and did that, explained and attached the notice that I received while also sharing that we have never listed or sold this product or brand before. I added the de-activation section 3 email along with the ASIN details. The representative said by doing this Amazon would see that I have no responsibility with the product in question and would re-activate my account. So far I have received an email that says that amazon doesn't have enough information at the moment to re-activate the account. I'm not sure if my dispute/appeal was ever read. Can anyone help or walk me through how I can get some assistance with this? The representative I spoke to was helpful but since then I've had no luck. I am positive that the this brand and product has never been listed by our business but still have received the response emails from Amazon. I appreciate everyones help, thank you again.