CPNP? What next...

Hello all,

I received the below message for a cosmetic product. and i still find myself learning about selling on amazon even though i have been selling over a year now. When i receive a message like this i am simply befuddled at what to do. I have googled about CPNP and i am still confused. Has anyone had this issue with cosmetics. More annoyingly there is a listing for the exact same product that is still active but the one where all my units are has now become inactive... the past few months selling on amazon has brought be problem after problem that i never had forseen so yet another is really deflating.

Dear seller,

We are writing to let you know that the product(s) listed at the bottom of this message have been removed from sale on Amazon.co.uk marketplace.

Why is this happening?

Your product(s) has been removed from sale due to a potential safety and/or non-compliance issue. You can learn more about safety and compliance policies here:

https://sellercentral-europe.amazon.com/gp/help/GUH6FA4XSJ2LZFLY

Note: All pending customer orders will be cancelled, and you should not seek to ship any pending orders for this product yourself.

How do I reinstate my products?

In order for the reinstatement request to be considered, we need to receive the following evidence as a minimum:

For food products (food and food supplements):

• Images of product labelling showing all mandatory labelling requirements or a PDF document showing the full compliant product label; and

• Confirmation that the detail page information is in line with the product labelling.

For non-food products:

• Declaration of Conformity (DoC) if applicable to the product/Proof of registration with CPNP (if cosmetic);

• Test reports to back up the DoC;

• Images of the product and packaging showing all mandatory markings and labels; and

• Copy of the user manual