Technical problems to connect to the verification video call. Internal Error
Hello,
I had scheduled the video call for identity verification. When I connected 5 minutes before, it gave an internal error.
I tried several times to connect to the link that they sent me by email, but I was unsuccessful. I changed browsers and I kept getting an internal error. I tried with my cell phone and the same thing.
Now I scheduled another call again, but how can you help me to find out what the problem is, because I have a good internet connection, I use a MacBook from the latest and I have updated the OS and the truth is that I have the requested documents to show, but this internal error that it gives within the seller center is beyond my knowledge.
How could I reconnect and not have the same problem happen?
6 replies
Atlas_Amazon
Hello @Seller_1wMnIQ2oRDVJj
Thank you for the information provided regarding the recent errors you have encountered. I know this can be frustrating as you attempt to resolve the ongoing verification concerns. I do want to provide assistance, and so I will ask that you provide some more information.
We would advise on sharing more information regarding the specific error that you are seeing. Would you be able to share a screenshot of what you are seeing? If you have provided this information in a case to our team, we would ask that you provide the corresponding ID.
Any other details or information should also be provided to this thread so we may provide continued guidance.
Best,
Atlas
