Identical Buyer Refund Messages

Hi Everyone,

I wonder if anyone else has experienced this. I have searched for similar threads but can’t find the same issue discussed. In past few weeks I have received quite a lot of “Order Not Received” refund requests on small orders posted with Royal Mail, 24 or 48 CRL Large Letter. The message is copied below.

I still have not received my order even though the estimated delivery date has passed. Can you process a full refund for my order no. xxx-xxxxxxx-xxxxxxx

We all know that the Royal Mail deliver a LARGE amount of mail/parcels without a delivery scan and the consequences of this, but it seems as these “Customers” are being coached how to obtain free products from Amazon and their hard working sellers?

I am aware that the majority of Amazon customers are good honest people and we are eternally grateful to them.

Is this normal ? I’m sure we are not unique, any advice would appreciated.

Thank you, have a great week…