Hello fellow sellers,
I'm in need of some advice and guidance regarding an issue I’m facing with my Amazon Seller account. My account was deactivated because it was found to be related to my brother’s account. Here’s a breakdown of the situation:
1. Reason for Deactivation:
My account was flagged due to shared resources with my brother’s account. Specifically, we had the same charge method, phone number, and devices/network used to access both accounts. These overlaps were completely unintentional and have since been corrected.
2. Corrective Actions Taken:
- I removed the shared charge method and updated my account with a new, exclusive business charge method.
- The shared phone number was replaced with a new official business number.
- I ensured that the devices (laptop and mobile phone) previously used are now exclusively for my business account by deleting all browsing history, caches, cookies, saved passwords, and login information.
- I am also preparing to submit a notarized affidavit to further substantiate the steps I’ve taken.
3. Amazon’s Response:
Despite my efforts to rectify these issues, Amazon has informed me that my account cannot be reactivated until my brother's account successfully addresses its policy violations. Unfortunately, his account was deactivated following an unsuccessful virtual identity verification. Multiple appeals have been rejected.
4. Challenges with Amazon Support:
I've tried reaching out to Amazon support multiple times, but the responses have been generic and unhelpful. They keep directing me back to the appeals process, without providing any meaningful guidance on how to resolve the underlying issue or reactivate either account.
Can somebody help??
