What should we do if our store is wrongly associated?

We don't know the welfare policy of Amazon's global joint account, we use two mailboxes to register in North America and Europe respectively, but North America passed the review, which is the store we have been operating legally. Europe has never received the mail that was clearly passed, but it was supported by Amazon's policy and also opened US market, but we originally wanted to expand the European market, so after Europe failed to pass, we ignored this automatically opened US market. As a result, no sales activities have been closed for 90 days, which has brought trouble to our normal North American market. Can Amazon take the initiative to cancel the closed sites that we don't operate and reinstate our normal stores? Or give us an opportunity to hand it over to the internal team to start the audit. Now the situation is that no matter what materials we hand in, Amazon directly refuses, and we feel very sad