Automated Refunds of orders when delivererd to cusotomers
We are having issue where Amazon are automatically refunding customer for orders. The customers are receiving the goods and requesting a refund, in each case we are seeing that a valid DPD tracking link was uploaded. The item was delivered to the customer or a safe place as they requested and then the customer is requesting a refund and Amazon is giving this automatically.
We have a situation where the customer has the machine (cost us money) and then get a refund 100% costs us more money.
We have tried to contact seller support and get no answers. Has anyone else had this and know how to stop it ?
As even when we report the buyers we are having this rejected and no help from Amazon.
0 replies
Seller_ZJhFeE3tNKzfh
How are they requesting a refund? Are they opening a return request first?
Seller_3NSFQR9B9Szoi
Check if your ASIN is returnable (under Buy Box there should be "30 day return policy") - if not, Amazon's bot in Contact Us section will issue automatic refund every time when someone marks that they want to make a return.
Seller_qjPjvwmMvJ7tV
if you are fulfilling these through Seller Fulfilled Prime programme, Amazon CS takes over customer service and refunds your hard earned money for no good reason.
