Finally victory at Amazon with false rights owner, does he get any penalty for this?
I sold hit product for one week at Amazon, available for retailers to buy in EU in legitimate companies
Fraudulent "rights owner" opened ridicoulous complaint that I sell counterfeit of his product
because it's private label and he doesn't resell it to other sellers....really crazy effort from him,
COMPLAINT REASON -COUNTERFEIT WITHOUT TEST BUY
I've have never seen such player here for 9 years
I provided invoices and permissions and asin is safe
but
does this fraud get any penalty for this action?
I am not interested in nonsense warnings that my account is in danger for such nonsenses
I
17 replies
Maya_Amazon
Hello @Seller_GJfcrDyhqM2cF, I am sorry for my late reply.
It is very unfortunate that you had to face such a situation with an abusive counterfeit complaint. As you mentioned, you provided proof of legitimate purchase which allowed you to resolve the dispute in your favor.
Regarding potential sanctions against the other party for this false claim, it is difficult to have complete visibility into how Amazon handles these cases.
The most important thing is that your account is now secure and you can continue your selling activity of this ASIN.
Maya
Seller_GJfcrDyhqM2cF
Hello
I got issue which ruins me at Amazon
After Avalara left I was forced to choose Taxually tax agency.Experience with them is terrible
Issues
1)after one month of sending documents they did Vat november filling for me,filling is probably wrong, doesn't contain vat transactions report necessary for me-vat oss scheme,impossible to download excel file
2)they didn't make october vat filling as they should because I submitted for Taxually in october
3)nobody answer calls,answer mails,only automatic nonsense
4) I got warnings from tax authorities -France,Spain that I can get penalties
5)Amazon seller support 0 help,Taxually contact impossible at all
please give any advice because I fight this nonsense for weeks
Maya_Amazon
Hi @Seller_GJfcrDyhqM2cF.
Thanks for the reply.
Could you please let me know the most recent case ID handled by the Seller Support team? I will be then able to have a look on it.
Maya
Seller_GJfcrDyhqM2cF
hello
after succesful defence in november ( abusive counterfeit complaint by false right owner)
I got nonsense product authenticity complaint by unfair buyer who wants to eliminate me
ASIN: B09LDFFFP6 - Amazon IT,URL impossible to attach
asin now blocked, appeal in progress, I attached official letter from my distributor,few invoices from the last months from my distributor, approval from Amazon to sell this asin,Amazon transactions with this asin from last months
I report abusive seller in violation section - probably without any result
If Amazon will not clear the situation in my favour what is the adress.mail where I can send letter from my lawyer?
Maya_Amazon
Hello @Seller_GJfcrDyhqM2cF,
It looks like the ASIN B09LDFFFP6 was reinstated one day ago after verification of documents sent. Can you confirm that this is resolved now for you?
Maya
Seller_GJfcrDyhqM2cF
Asin is reinstated but customer also wrote NEGATIVE FEEDBACK which is not cancelled
impossible to cancel by feedback manager
feedback is that I sell fakes
feedback from order 405-6372781-8174760
Maya_Amazon
Hi @Seller_GJfcrDyhqM2cF.
Thank you for providing the case ID.
I apologize, but I'm having trouble locating the negative feedback you mentioned for the product with the specified ASIN on Amazon.it. Could you please provide the direct link to the product review in question? This would greatly assist me in addressing your concern.
Thank you for your assistance and patience in this matter.
Maya
Seller_GJfcrDyhqM2cF
It's at amazon it
feedback for order 405-6372781-8174760
LINK BELOW
https://sellercentral.amazon.pl/feedback-manager/index.html#/
