Our Customer returns for international sales requirements state that you must offer customers specific options for international returns of Fulfilled by Merchant items over €25 or £20 (incl. Value Added Tax (VAT)).

Starting on November 11, 2024, if you don’t offer any of these options to your Amazon.co.uk customers within four calendar days of the return request, we’ll refund the customer on your behalf and charge the amount to your seller account.

• A domestic return address and prepaid return label. Go to Return settings to add an address. For help to obtain a domestic return address, go to the Returns Provider programme. To understand if the buyer or seller is responsible for return costs, go to Return reason codes.
• A prepaid international return label. Upload a prepaid return label when you receive the return request. Return costs are always the seller’s responsibility if you choose this option.
• A full refund without returning the item. Set up automated refund rules with Returnless resolutions.

For more information on our international returns policy, go to Customer returns for international sales.