USPS GROUND ADVANTAGE AND USPS GROUND ADVANTAGE CUBIC are not charging me for additional insurance and signature required services
USPS GROUND ADVANTAGE AND USPS GROUND ADVANTAGE CUBIC are not charging me for additional insurance and signature required services
I shipped out an item using usps ground advantage and insured the package for $3500 and required signature on it but was never charged for these services.
When I contacted USPS, they said the package was only insured for the standard $100 and that I had not paid for signature required services.
2 replies
Dominic_Amazon
Hi @Seller_xIa8L68NDfw4r,
Our partner teams are still working to correct the issues with label configuration, as well as sellers who purchase USPS Ground Advantage shipping through Buy Shipping not able to purchase additional insurance beyond the included $100, or purchase signature confirmation services.
I followed up with the teams today but do not yet have an update about expected fix dates.
In the meantime, if you would like to use these services or avoid label issues, please revert back to using First Class and Parcel Select while we resolve the issues with Ground Advantage.
Best,
Dominic
KJ_Amazon
Hello @Seller_xIa8L68NDfw4r
Issues affecting Signature Confirmation and additional insurance have been fixed. Sellers purchasing these options will see the correct charges in Buy Shipping.
KJ_Amazon
