Hi,
I received the below email from amazon (in italics). Firstly I need confirmation of what the problem is.
My guess is that I did not correctly rename my store. I have not even listed anything yet so a rename should not cause any issues. I believe the problem comes from me renaming each market place under settings/store info/your seller profile but NOT under settings/Global accounts. Since trying to rectify this, I have updated both sections to match.
As per the instructions below, I am requested to login to the [name1] account but I frankly do not have a login for this. When I login, I can only navigate around account [name2]. I have never had another login.
I have also tried to contact support via the help section but that is also an automated response & therefore does not actually help anything.
I have tried a number of times with different options to appeal and not one option has proven successful so I need an actual human to be able to tell me exactly what is wrong and how to resolve this - if it is or is not my renaming issue as suspected. PLEASE HELP ME A HUMAN SOMEWHERE.
Your Amazon.co.uk Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you, but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held for longer. Please ship any open orders to avoid further impact to your account.
Why is thishappening?
You have a separate account [name1] which was enforced for violating one of our policies. As a result, you may no longer use the [name2] Selling account to sell on Amazon.co.uk.
How do I reactivate my account?
In order to reactivate this Selling account, [name2] please follow the below steps:
1. You must first reactivate the account associated with [name1] by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, [name2] by using this link: https://sellercentral.amazon.co.uk/performance/notifications. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
