The client opened an A-Z Claim, supposedly because it received the wrong item.

We have photos sent by the client via message that show the product received is correct, but Amazon did not accept our appeal because we "did not respond to the buyer by providing valid return information in their return request". The client already had a prepaid return label and we sent a message within 48 hours explaining how to return the order, don't know what else we're supposed to do.

To make things worse, the product return is used and I cannot open a SAFE-T claim.

I also tried contacting Amazon via chat to understand what I'm doing wrong when I receive a return request, but they don't have a concrete answer.

I have all the evidence that the claim is false, and it still doesn't matter. I have made more than one appeal and still, no difference. Any suggestions?

Have you ever encountered difficulties when creating new listings or merging multiple listings on Amazon? I certainly have, and it's incredibly frustrating.

Let's start with creating listings.

1 - Manual Listing Creation: The attribute options in Amazon's backend are overwhelming and confusing. Plus, when using Amazon's backend to create or modify listing content, it often lags as if running some massive program. Even though it's just a few forms, the system still feels incredibly sluggish.

2 - Bulk Upload via Excel: The Excel file is a nightmare. There are so many fields, and it's unclear which ones are mandatory. Some of the content looks like pure gibberish, making it impossible to understand. Additionally, when uploading images, I need to provide a URL. If my product images are only stored on my computer, I must upload them to an online platform first—far too inconvenient. Why can't Amazon make image uploads optional so sellers can add them later via the backend?

Now, let's talk about merging listings.

1 - When There Is No Parent Listing: I can't merge child listings directly in the backend; I must download yet another Excel file. Here we go again with Excel—it's overly complicated and constantly throws errors. These error messages are often vague and provide no clear instructions on how to fix the issue. Referring to Amazon's help articles rarely clarifies anything, as the guidance is too generic to be useful.

2 - When a Parent Listing Already Exists: Adding a new child listing should be straightforward through Amazon's backend. However, even when no errors are shown, the child listing may still fail to merge for no apparent reason. It's incredibly frustrating. If you use Excel to merge listings, sometimes there are no error messages at all, yet the merge still fails. It's utterly baffling.

Lastly, Amazon's customer support feels like it's run by outdated robots. Their responses often consist of generic copy-pasted replies that provide no real assistance. Even worse, if you ask multiple questions, they tend to answer only the first one, completely ignoring the rest—another incredibly frustrating experience.

I believe Amazon's overly complex seller backend is a nightmare for new sellers. It's time Amazon simplified this process to make life easier for everyone.

Hello, fellow sellers,

I’m reaching out to see if anyone else has faced a similar situation and could offer some advice. We are a professional FBA seller, and just before Black Friday, all of our products on the Amazon Italy marketplace suddenly lost the Buy Box. This issue started around November 12st, and despite multiple attempts to resolve it, we haven’t had any success.

We’ve tried:

1.Opening cases with Seller Support

2.Working with our account manager

3.Price reduction

Unfortunately, none of these efforts have provided a solution. This is severely impacting our sales during the peak season, and even our newly launched products are affected, despite having sufficient FBA inventory and competitive pricing.

Has anyone else encountered this issue? If so, how did you resolve it? Any advice or insights would be greatly appreciated!

Thanks in advance for your help.