You are currently not eligible to offer premium delivery options for your seller fulfilled orders. Your status has changed because we noticed that one or more of your performance metrics has fallen below the programme requirements.
To restore eligibility for premium delivery options, please submit a plan of action by replying to this email.
To offer premium delivery options, sellers are required to:
Have sold on Amazon for 90 days or more
Deliver ten or more orders in the last 30 days
Maintain an on-time delivery rate of 97% or greater for all premium delivery option orders
Maintain a valid tracking rate of 100% for all premium delivery option orders
Maintain a cancellation rate of 0.5% or less for all premium delivery option orders
My ontime shipping rate had fallen below 97% however I had shipped the items on time and it's the carrier fault that they didn't deliver on time even tough I had selected the fastest service available. Would be grateful if someone can help me write a PoA so I can restore my access to premium delivery options.
Thanks!
