Suspended
Hello, I have a seller account that could not be verified successfully in the year 2021. The account was deactivated and later suspended. After writing several appeal's it could not be reactivated. That led me to open a new account to have my records counting by republishing the books I have on the closed account in North America but still not closed in UK due to the deactivation and suspended. The account was successfully verified but got deactivated due to the first account. In my previous account I was not owing seller fees when I closed it in North America. In the new account I paid up my seller fees and downgraded my seller account to individual plan. Now my seller fees has accruing while still on individual plan still rising but yeilding no returns.
I have written so many appeals to reactivate my first account so I can successfully close it and even get paid. Now I cannot even be able to log into the first account suspended in the year 2021 locked by Amazon website. I tried publishing many more books in the new account to enable reactivation of my suspended account till now. I am scared writing and publishing more books as it's not working for me. Please advise me on what to do to reactivate my first account deactivation and close it properly and get paid. Often I am receiving mail to update my credit card information for them to collect seller fees on my individual plan account.
0 replies
Seller_k2X0L9mVRT0pW
you are not allowed to open a second account because the first failed verification. Only the first account will be allowed- this is the one that must pass verification and then the second account will be closed
Seller_WB7houTb6LEmY
JillyB,
Thanks for your concern. This can be complex but I believe Amazon has a better solution to this. I have sold flat since date. As you asked I am selling global with many books on Amazon website. The issue of the first account is locked by Amazon team for I can't login to it now even since I created the new account. Then the support advised my to be sending my appeals via the second account that I can only login. I closed the first account successfully at the North America before I created the second account. Now the first account is no more reachable by me in the Amazon UK. It's very frustrating. What do you think I should do next. I love Amazon website for they have taken my books far to many nations.
Ash_AMZ
Hello @Seller_WB7houTb6LEmY,
Ash here to assist.
It has been understood that your account has been related with your own account in North American stores.
Amazon’s “Related Accounts” policy states that if one account is deactivated due to policy violations or other issues, any related or associated accounts may also be deactivated.
Could you please share more information on why the UK account got deactivated ?
To help you better, kindly share it on this thread for better assistance.
To find out the deactivation notification please follow the below steps :-
Please click on the Menu bar - Performance - Performance notifications.
Please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
