Hi Admins, can you help with this please

We sent an item via tracked (180 EUROS) to a customer in France. Order no. 404-2907841-9144305

He put in an A-Z Guarantee claim and a few hours later, before the claim was even settled the item was delivered. The customer messaged us with a picture of the item and confirmed he'd got it. He even told Amazon he had it. Since then the claim was granted against us and I appealed it using the recommended template with tracking numbers, showing when and where delivered and added the fact that the customer has confirmed delivery to both us and to them.

@Seller_iTgjdgiRqiPsn@Seller_TSXM2A5nxWSuH@Seller_mIRnuhdx7l5sN@Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK

I got my usual absolute joke response from the A-Z Guarantee team stating we hadn't provided enough evidence to prove delivery.

There is no argument from the customer and the tracking is very clearly showing delivered. The customer has tried to help us but Amazon have duly ignored him.

Can you please help get us reimbursed on this?

We have just had an A-Z Claim granted against us for the normal non delivery by Royal Mail but had no prior email from the customer to nform us that the item had failed to arrive. It was our belief that the buyer has to contact the seller before an A-Z can be applied to allow them to refund or re-send?

Just recently we had an A-Z claim for a non delivery despite Royal Mail Tracking suggesting that the item was delivered We also had Amazon Customer Service write to us to say that could we contact the customer as they were unhappy with the quality of the item.I replied to the A-Z team twice and told them all of the above in more detail and the claim has been granted because I didn't reply within the agreed time frame.This is all wrong as they simply ignored the facts that how can an item go missing and then the customer wants to return it and then subsequently claims it hasn't arrived.Can anyone suggest how I can resolve this ?