We process all the orders we receive FBM. I was recently diagnosed with cancer, and I am in the midst of receiving Chemo treatments. We would like to know how we can change this automated Handling Time. Praise the Lord I have been well enough to keep processing orders in between the treatments but this new automation is potentially going to be difficult for us to keep up with. We turn off the 2-day and Expedited Service the day before my treatments as a precaution, but that isn't going to help when Amazon is deciding how long it should take all shipments to arrive. I don't want to put our account on vacation mode because we have been able to keep up with the orders until this new "automation" took effect. We also have noticed that when we put the account on vacation mode it takes a minimum of 3 months to restore the level of exposure our products receive, so orders don't come in nearly as fast for several months, not to mention the fact that we need to continue to sell our store inventory in order to pay our bills.
Yesterday we received 3 orders to be mailed to California and Amazon's new automated system is telling us we have to change our preferred shipping method of USPS Media Mail or Ground Advantage to Priority Mail or UPS in order to meet the new automated expected "deliver by" date. Any extra shipping fee to make the change in shipping method would be at our own expense. Our company is on the east coast so a package shipping to California usually takes an average of 5-7 days to get across the country and now Amazon is telling us we have to get it there in 4 days.
If an Amazon customer care person can respond to this and let us know how we can change this automation, I would appreciate it. Also, Amazon really needs to take into consideration the distance a package is travelling including the seller's address when figuring the algorithm for how long a package should take to arrive at the destination.
Blessings,
Pat
Young's Music Store
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