Important feedback to TOP Management Global from Seller " Nagina International"

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Seller_uJeIu7BRXiPm4

Important feedback to TOP Management Global from Seller " Nagina International"

1. **Communication Breakdown with KYC Issue:**

- Nagina International has been grappling with a distressing communication breakdown surrounding our KYC issue since last November.

- Despite our repeated attempts to communicate our concerns and provide necessary documentation, it feels like we're speaking into a void.

2. **Frustration with Document Exchange:**

- The back-and-forth exchange of documentation related to KYC has become a source of immense frustration for us.

- We've diligently provided all requested documents, only to receive generic responses that fail to address our specific situation.

3. **Lack of Clarity in Escalation Channels:**

- The lack of clarity surrounding escalation channels exacerbates our frustration. We're unsure whom to turn to for assistance in resolving this matter.

- Attempts to escalate the issue have only led to dead ends, leaving us feeling helpless and abandoned in our hour of need.

4. **Disconnected Support Teams:**

- We're disheartened by the disconnect between support teams, both regionally and globally. It seems as though our plight is lost in a bureaucratic maze.

- Decisions made by these distant teams do not align with the challenges we face on the ground, further exacerbating our sense of isolation.

5. **Ineffective Management Response:**

- Despite reaching out to management for guidance and support, our pleas seem to have fallen on deaf ears.

- Responses from management have been slow and lacking in substance, failing to provide the reassurance and assistance we desperately require.

6. **Desire for Improved Communication Channels:**

- We implore Amazon to establish clearer and more effective communication channels for sellers grappling with complex issues like ours.

- Transparent and timely communication is essential in fostering trust and confidence between sellers and Amazon's support infrastructure.

7. **Request for Proactive Resolution:**

- We're not seeking immediate solutions but rather a proactive approach to resolving our ongoing KYC nightmare.

- Amazon's commitment to addressing our concerns and providing sustainable solutions would go a long way in restoring our faith in the platform.

This feedback reflects Nagina International's frustration with the ongoing communication breakdown and bureaucratic hurdles surrounding the KYC documentation process, highlighting the urgent need for improved support mechanisms and proactive resolution from Amazon.

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Seller_ZVAz3d5lZuGid

Your long and very concise post, will sadly fall on deaf ears unless a forum moderator decides to escalate this to the correct department, which is highly unlikely unless you actually tag in a specific moderator.

All your points are ones frequently reported on here, but as this is a forum of other sellers, none of us can resolve any of your problems and issues.

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Spencer_Amazon

Hello @Seller_uJeIu7BRXiPm4,

I am Spencer with Amazon.

Thank you for your feedback, I will bring this up with management.

Regards, Spencer

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Seller_uJeIu7BRXiPm4

As I was already going through this review on my account of 12 years old , I have been finally met with below decision:

30th March 2024

Dear seller,

Thank you for contacting us.

My name is Joe, and I’m a member of the Amazon.co.uk Escalations Team.

Having reviewed the account thoroughly, we have decided that the account will remain closed. All information provided has been considered in detail. This decision has been reached because we have not been able to successfully process your application to keep open your Selling on Amazon payment account.

I am unable to provide you with any further information. We may not respond to further correspondence regarding the closure of your account.

Thank you for your patience and understanding.

Kind Regards,

Compliance Escalation Team

Can somebody please help ?

I strongly object to this kind of treatment being met to me a seller who has been selling responsibly Across Global marketplaces of Amazon.

I'm pro actively ready to participate in any form of verification.

I must be informed of the issue if there is any and I must be allowed to fix it if there is any.

@Spencer_Amazon

Can you take this up as a special urgent case?

I have been repeatedly writing to Global Management but to no response ?

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Spencer_Amazon

Hello @Seller_uJeIu7BRXiPm4,

My apologies for the delayed reply.

Can you share a case ID with me so I can check for you?

Regards, Spencer

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Seller_uJeIu7BRXiPm4

Hello @spencer_amazonThere is no case ID assosiated with this email.

It was found in performance notification.

For your reference , our merchant TOKEN ID is (Removed by moderator)

Looking forward to any solution.

I'm still hopeful of a solution!

Regards

Nagina Int.

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Spencer_Amazon

Hello @Seller_uJeIu7BRXiPm4,

i am contacting our partner team to see if they can solve your issue.

please keep me posted.

Regards, Spencer

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Spencer_Amazon

Hello @Seller_uJeIu7BRXiPm4,

I removed your Merchant Token ID as that should not be shared.

https://sellercentral.amazon.co.uk/help/hub/reference/G48321

Regards, Spencer

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Ash_AMZ

Hello @Seller_uJeIu7BRXiPm4,

Ash here to assist. It has been understood that you need help with your account reactivation.

Did you submit the valid KYC documents ? The verification of your identity is required by law for the use of a payment account.

Also, for better understanding please share the deactivation notification over this thread.

Please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.

Regards,

Ash.

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Seller_uJeIu7BRXiPm4
In reply to: Ash_AMZ’s post

****attached image

***Documents submitted and sent again for your reference, via Case ID _ ID 9731709372

imgimg
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Ash_AMZ

Hello @Seller_uJeIu7BRXiPm4,

Thanks for sharing the above notification over this thread.

Please be informed that I have contacted our internal team for a second review on your case. We will contact you as soon as we have an update or if any further information is required from your side.

Your patience is highly appreciated.

Regards,

Ash.

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Seller_uJeIu7BRXiPm4
In reply to: Ash_AMZ’s post

@Ash_AMZAs I said, there is a generic and general response to our submission.

Our distressful appeal is still open.

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Ash_AMZ

Hello @Seller_uJeIu7BRXiPm4,

Did you update the valid VAT numbers ?

Please click on the Settings - Tax settings - Add VAT numbers.

If any VAT is missing or rejected, kindly update it.

You can enter the valid UK VAT number that belongs to your business to your Seller Central VAT settings:

https://sellercentral-europe.amazon.com/tax/registrations

If you provided an incorrect number, enter the UK VAT number that belongs to your business to Seller Central. You will not be able to enter a VAT number that you have previously removed.

Please comment here if you need more assistance.

Regards,

Ash.

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Seller_uJeIu7BRXiPm4
In reply to: Ash_AMZ’s post

Hello @Ash_AMZ

When KYC is the Primary Issue here which is stands unresolved,

Why would you require our VAT to be Active and updated?

I'm surprised at your completely contrasting reply.

Our VAT is arleady entered , just like rest of the marketplaces, furthermore, we do not fall under the requirement to have VAT obligations as our sales are well under threshhold.

Further, we do not have any inventory in UK as well.

Kindly propose the next steps in this course towards a solution.

Regards

Nagina Int.

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