1. **Communication Breakdown with KYC Issue:**

- Nagina International has been grappling with a distressing communication breakdown surrounding our KYC issue since last November.

- Despite our repeated attempts to communicate our concerns and provide necessary documentation, it feels like we're speaking into a void.

2. **Frustration with Document Exchange:**

- The back-and-forth exchange of documentation related to KYC has become a source of immense frustration for us.

- We've diligently provided all requested documents, only to receive generic responses that fail to address our specific situation.

3. **Lack of Clarity in Escalation Channels:**

- The lack of clarity surrounding escalation channels exacerbates our frustration. We're unsure whom to turn to for assistance in resolving this matter.

- Attempts to escalate the issue have only led to dead ends, leaving us feeling helpless and abandoned in our hour of need.

4. **Disconnected Support Teams:**

- We're disheartened by the disconnect between support teams, both regionally and globally. It seems as though our plight is lost in a bureaucratic maze.

- Decisions made by these distant teams do not align with the challenges we face on the ground, further exacerbating our sense of isolation.

5. **Ineffective Management Response:**

- Despite reaching out to management for guidance and support, our pleas seem to have fallen on deaf ears.

- Responses from management have been slow and lacking in substance, failing to provide the reassurance and assistance we desperately require.

6. **Desire for Improved Communication Channels:**

- We implore Amazon to establish clearer and more effective communication channels for sellers grappling with complex issues like ours.

- Transparent and timely communication is essential in fostering trust and confidence between sellers and Amazon's support infrastructure.

7. **Request for Proactive Resolution:**

- We're not seeking immediate solutions but rather a proactive approach to resolving our ongoing KYC nightmare.

- Amazon's commitment to addressing our concerns and providing sustainable solutions would go a long way in restoring our faith in the platform.

This feedback reflects Nagina International's frustration with the ongoing communication breakdown and bureaucratic hurdles surrounding the KYC documentation process, highlighting the urgent need for improved support mechanisms and proactive resolution from Amazon.