Request for Assistance: Feedback Removal

Hello Amazon Team,

@Sarah_Amzn@Spencer_Amazon@Simon_Amazon@Roberto_Amazon@Ezra_Amazon

I am reaching out to request assistance in removing feedback that I believe is unfairly impacting our seller account.

The feedback in question states: “These are not real Denman brushes, don’t buy.” It seems more like a product review rather than feedback related to our service or a seller-specific issue, which violates Amazon's Feedback Policy.

I attempted to use the automated feedback removal tool, but my request was denied. Case number 11302760812 was also submitted to Seller Support, but it was unfortunately rejected on the grounds that it did not meet removal criteria.

Upon thorough investigation, we discovered a significant difference between the Denman brand comb mentioned by the customer and the product we sell. The Denman comb is characterized by an oval airbag design and two-toned teeth, while our product is distinctly rectangular with solid black teeth and an elongated shape. We’ve attached a picture for clarity. It seems the customer mistakenly attributed our product to the Denman brand, which was a misunderstanding on their part and not due to any actions from us as sellers.

This feedback is severely affecting our performance metrics and account security. We have consistently adhered to Amazon guidelines and are committed to providing high-quality products. However, this misleading feedback, based solely on an incorrect assumption, is damaging our reputation.

We kindly request that this feedback be reviewed or escalated to the appropriate team, considering it pertains to a product review for an FBA order and, therefore, should be eligible for removal.

Thank you for your attention to this matter. Please let us know if any further information is required.

Best regards,