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Item sold, 'despatch now' but 'Your account is inactive'
Hello,
Somewhat to my surprise, last night someone bought an item from my Amazon Seller store. In order to get the seller's address I went to log into my seller acount but this aspect of the account. ie accessing inventory (and not selling from it), has been made 'inactive' by Amazon.
I re-entered my card details, over 15 hours ago, but the account is still inactive. I know it says there that 'it might take a few minutes' but I've also read (here) that it could take 'up to 48 hours'.
Any ideas how long it might take?
How can I tell the customer that the item they have ordered cannot be posted until Amazon re-enable the 'inactive' account?
Note also (to Amazon) that the 'Help' feature (top right) is not available when an account is set to 'inactive'
14 replies
Seller_O73HQmOy8C39Z
Screenshot showing Seller Account can be both 'Active' and 'Inactive' at the same time.
Seller_O73HQmOy8C39Z
When trying to update the card information (this has been suggested by others as possibly being necessary to re-activate the inactive account) it says
"Your card could not be verified. Please try again."
As far as I'm concerned there is nothing wrong with the card, I used the same card to purchase items from Amazon on the 17th November. I'm not sure how Amazon validate the card being input - do they send a 1p transaction to my card issuer?
Or is it just another error behind the scenes in the Amazon Seller functionality?
Seller_O73HQmOy8C39Z
While I wait for the 'inactive account' issue to be resolved I have taken the precaution of setting my 'Store Status' to 'On Holiday'.
To the customer who bought the book from my store over two days ago, the book Amazon are preventing me from sending to you, I can only apologise to you here.
Roberto_Amazon
Hello! @Seller_O73HQmOy8C39Z
This is Roberto. Thank you for using the Forums, I have looked into your account, and I am currently unable to diagnose this issue, I can only see that your account is on holiday mode.
In order to better diagnose this, please remove the holiday setting in your account and contact our Selling Partner Support.
Additionally, I can see that the buyer has requested the cancellation of the order, please process the cancellation as outlined by: Order cancellations.
Regards,
Roberto_Amazon
@Seller_O73HQmOy8C39Z Thank you for your continued patience. We are still looking into this.
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