Buyer doubling down fradulent A - Z claim
Buyer purchased a product from us (a car front seat cover pair), claimed non delivery (USPS confirmed delivery) then opened an A - Z claim which was granted with no option to appeal. Seller Support 'transferred' the case and it has predictably disappeared with no sign of response. The same buyer has now purchased another item (a rear seat cover) matching the first product which no doubt she will also claim non receipt of, so a free set of seat covers! If we do not make a refund when she claims non receipt of the second item, all she has to do is open an A - Z claim which will again be granted and could then lead to our account's de-activation!
5 replies
Seller_AioEgEYTUipkq
Today we opened another case with Seller Support asking when we would get a response to the 'transferred' one - they transferred it without comment without a response.
Danny_Amazon
Hello @Seller_AioEgEYTUipkq- and thanks for posting about this scenario.
Danny here, hoping I can be of assistance. First I would recommend reporting the issue as abusive to Amazon via this pathway, or the 'Report Abuse' pathway from your Account Health dashboard. You can also report individual messages from the buyer as abusive, if appropriate. This will allow Amazon to investigate, and while findings would not be made available publicly, please know reports will be reviewed for appropriate action.
Secondly, if you'd like to share the order ID associated with the claim in question, I'd be happy to take a look at the specifics to see how I can best advise at this juncture.
Best,
Danny
