Hi!

So recently, I decided to use an Amazon Partnered Carrier to ship a small quantity of my products from my factory in China to Amazon FC. I always do a 100% inspection to all of my products to make sure they won't be shipped out defective.

Now, after I have been selling these units, a lot of customers keep returning the product. If I check the reasons from the Voice of the Customer page, I see that all of them bring out that the product was damaged.

Before switching to Amazon Partnered Carrier I have sent 3 shipments to Amazon with a carrier of my own choice. Then I didn't have this problem. There hasn't changed anything about the packaging or the product either, that could be the reason for that. It must be associated with the carrier as I also sent a larger shipment of the very same ASIN with Amazon Global Logistics, and everything seems fine with these units so far.

Is there any way to open an investigation and have a reimbursement, because the goods must have been delivered broken to Amazon fulfillment center?

I have 4 units ($700 each) damaged by FBA warehouse 2 weeks ago, and these units are now in unfulfillable condition. I try to contact Amazon support multiple times, but just get repeated answer saying that "1 TRID(s) are ineligible for reimbursement according to the FBA lost and damaged inventory reimbursement policy."

I have checked every detail and my account is normal, nothing is wrong on my side. But there is just no reimbursement. I don't know what else to do, Amazon support is just so frustrating.

I Need immediate advice and help, please! Hello, four months ago, I experienced a shipment loss with Amazon. After numerous attempts and cases, finally, Amazon accepted my invoice and reimbursed me. However, a few days later, they found my products, reserved the reimbursement, and returned the items to my inventory. Unfortunately, Amazon had already removed and deleted the product listing due to product safety regulations. Subsequently, I initiated a removal order to have the products sent to my address, but upon arrival, 13 of them were damaged. I filed a case for the damaged products, providing images to Amazon's support team. They only reimbursed one product and requested images of the packing slips. Unfortunately, I had discarded the remaining packing slips, assuming Amazon only required images of the damaged products. Now, I'm uncertain about how to proceed. Is reimbursement possible without the packing slips from the removal order? I've been dealing with headaches from Amazon about this shipment and products for almost 5 months.