Hi!

So recently, I decided to use an Amazon Partnered Carrier to ship a small quantity of my products from my factory in China to Amazon FC. I always do a 100% inspection to all of my products to make sure they won't be shipped out defective.

Now, after I have been selling these units, a lot of customers keep returning the product. If I check the reasons from the Voice of the Customer page, I see that all of them bring out that the product was damaged.

Before switching to Amazon Partnered Carrier I have sent 3 shipments to Amazon with a carrier of my own choice. Then I didn't have this problem. There hasn't changed anything about the packaging or the product either, that could be the reason for that. It must be associated with the carrier as I also sent a larger shipment of the very same ASIN with Amazon Global Logistics, and everything seems fine with these units so far.

Is there any way to open an investigation and have a reimbursement, because the goods must have been delivered broken to Amazon fulfillment center?