How to deal with a buyer who wants a refund for delivered product with photo evidence

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How to deal with a buyer who wants a refund for delivered product with photo evidence

Another case of a buyer asking for a refund despute photo evidence of the product delviered.

They are threatening to contact Amazon to 'complain', which I'm sure will return a refund being issued. I have reported the message as potentially fradulent.

Do I just tell them I'm sticking to ym guns and see if it escalates. What happens if they file a an A to Z claim?

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