Seller_IZMia0ASJ6cAm
Getting charged for return on fba orders
Looks like i am getting cost charged to me for customers returning fba orders when they state that the item is “not compatible”. There is nothing wrong with the item, the problem is the customers are to dumb to use measuring tape correctly and they order the wrong thing. Any thing i can do about this?
Thanks
Tags:Customer
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0 replies
Seller_z6B2L9xab6HlP
No, it’s part of the cost of doing business.
In most categories you get charged for the outbound FBA fee and a refund processing fee. The Amazon fee is refunded back to you.
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Seller_EJIX7rqDNQJi2
Unfortunately, there is nothing you can do.
When you signed up for FBA, you agreed to Amazon’s terms and conditions.
Buyers are able to select any return reason and Amazon will not investigate whether it’s factual or not.
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