Property Infringement

Hi, If anyone can offer any advice I’d be very grateful.

I’ve been notified by Amazon that there has been a Property Infringement complaint made in relation to products I had listed. One item was blocked by Amazon & I closed the remaining listings once I was made aware.

The products were purchased from my wholesaler.

The infringement is due to 2 words being resisted as a trademark in January 2018 of which I was unaware when I purchased the items.

The company who I purchased my product from has a design with these 2 words which is totally different to the one that has been registered and is now in legal action regarding this matter.

I have deleted my products from my Amazon Inventory so they are no longer shown on the Amazon system.

I’ve been in constant contact with Amazon & yesterday submitted a POA but still get the message below:-

Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal:

– Proof of product authenticity (e.g., invoice, Order ID, licensing agreement, letter of authorization). It must clearly prove that your products do not infringe any intellectual property rights. . Please send this information, any other documentation, and a list of impacted ASINS to notice-dispute@amazon.co.uk.

Can anyone offer any advice on what to do next as I’m unsure how to continue?

Kind Regards,

Jeff.