message from a customer known as c.

"Dvd did not come please can I have a refund sorry for any inconvenience from customer"

this is the third time she has tried this on and has 2 previous refunds. same message each time, the only response i get to my replies is the exact same message.

anyone else or is it just me?

thanks, peter, bargainbookman

A customer messaged me about a week after their order had been dispatched to tell me they didn't get their parcel and they wanted a refund immediately because im a scammer and I didn't post the item.

The item was a packet of seeds, and I of course posted the item, but because the low value, they go untracked.

After I replied offering a refund/replacement they told me how rude I am and they want their parcel and again, im a scammer.

The next day, I get a phone call (I have NEVER had a phone call from an Amazon customer) and then continuous emails from them saying the same thing.

Customer left negative feedback telling everyone I'm a scammer. Item was refunded after their first email.

Customer is STILL sending me emails and calling me daily asking when their parcel will arrive. All this over a 2.99 item.

Yesterday i had an email with "we have initiated a refund" and customer was refunded for 2 items without a single message from customer.

Funds were taken from my account and paid back to customer with the email stating "item not received"

Opened a safe-t claim SAFE-T Claim ID: 29986-88626-1275518 as tracking showed delivered, delivery photo correct and GPS to support.

Claim was denied as safe-t team said items were not returnable !!

How can a claim of not received be non returnable to start with?

How does Amazon allow themselves to determine what is and isn't returnable when every item i sell is returnable under my returns policy ?

How does Amazon allow a customer to keep the items and return funds because they determine them to be non returnable?

This is nothing more than facilitated theft of goods and funds.

It appears that the customer may of received the goods and changed mind and tried to return, but Amazons system would not let them, so Amazon just gave them away !!

Should i go through the Amazon catalogue and buy every single item in there that is classed as non returnable and then open a return and get thousands of items for free and effectively scam every seller in the catalogue??

This HAS TO STOP !!!

@Seller_hnDMgUKxMh1V4@Seller_Huz6FT08OxHAR@Seller_TSXM2A5nxWSuH

Can you please look into this case as it is nothing more than a fraudulent claim by either customer or Amazon Customer Support.

If Amazon are saying this is non returnable and are gifting goods not owned by them to customers, then Amazon should bare the cost of giving 3rd party sellers goods away, otherwise this is theft by Amazon and defrauding its 3rd party sellers.