Hello, @Angie_Amazon @Winston_Amazon @Simon_Amazon @Abella_AMZ @Julia_Amazon @Sakura_Amazon_ @Glenn_Amazon, @Manny_Amazon, @Nano_Amazon, @Josh_Amazon @Atlas_Amazon @Michelle_Amazon @Rose_Amazon, @Jon_Amazon @Roberto_Amazon @Cooper_Amazon @Joey_Amazon
I’m looking for advice on how to address repeated and unfounded accusations of parallel imports violations on my Amazon account. These notifications started in July and affect several brands, including Burgess, Royal Canin, and Earth Rated.
Background:
All products we sell are purchased in the UK from reliable and authorized suppliers. Some of these brands have production facilities in the UK, so the claim of "imports" is entirely baseless.
Complaint ID: 9969179022
Complaint ID: 9969177482
Complaint ID: 10135571332
Complaint ID: 10391251112
Complaint ID: 10419712952
Complaint ID: 10419247732
Legal Context:
Under UK law, parallel imports refer to goods imported into the UK without the trademark owner's consent. This is governed by the Trade Marks Act 1994, specifically Section 10(4), which outlines when unauthorized use of a trademark constitutes infringement. If products are purchased and resold within the domestic market, they do not qualify as parallel imports. The Exhaustion of Rights Doctrine also applies, where rights to control resale are exhausted once goods are legally placed on the market. The Competition Act 1998 prohibits anti-competitive practices, including unjustified restrictions on resellers.
Key Issues:
Despite submitting invoices in our appeals, Amazon has consistently rejected them without explanation. Amazon phone support has advised us to confirm authorization from the brand owner or supplier. However, this is not a legal requirement as no actual parallel import violation exists. Why are our appeals dismissed despite providing proof of legitimate sourcing?
I hope for guidance on what specific evidence does Amazon require to resolve these allegations and how to navigate this issue and ensure fair treatment under Amazon's policies and UK law.
