Hello @SEAmod @Quincy_Amazon @Josh_Amazon

My account was deactivated in error. Please some can help me please to provide the documentation that is needed and proceed with my account reinstatement

Waiting for your kind reply back

Hi,

Has anyone experienced the same problem as me?

I was required to submit information to verify my selling account on the 9th of September 2024. I had submitted the relevant information and was told that the documents did not match the online records. Now all documents match the online records, but now there is a new problem since the 12th of September. No matter which device/browser I use, amazon assistants tell me that they cannot see that I have pressed the submitted for verification button and the bottom of the page even though I am and have shown them countless video proof and screenshot evidence.

Many of the assistants have agreed that there is a technical fault on their side of some sort and will try contact those who can fix it.

It has been over 2 weeks now and still the problem is not resolved, and because of this technical glitch/issue, my payments are still on hold. I am new to selling on amazon and have not been paid a penny because of this issue and it is hurting business.

Please can someone advise me on what I should do and whom shall I contact to resolve this issue. Is there someone/somewhere else that I can submit this information for it to be verified outside this system? The only option I see is explaining to an associate who will forward it to another, who then tells me to press the submit button and closes the case.

Please can someone advise or guide me

the message on my account is as below:

"Additional information required for verifying your selling on Amazon account

Your selling privileges may be temporarily suspended if you do not provide the required information. Please note: We may need to request subsequent information to complete the verification process."

My account has been deactivated in error. Please see the notification from amazon below

"Hello LarxAcessories,You have been found to be related to an account beginning with Larx Acessories.We received your submission but do not have enough information to reactivate your account at this time."

I have only one seller account which is called Larx Acessories I am unable to rectify this issue. I submitted response to amazon saying I have only one account, but they asking are more information. I don't know what to provide. I am unable to create new case, its closing automatically.

Please see the performance notification below

Hello LarxAcessories,

You have been found to be related to an account beginning with Larx Acessories.

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.

How do I send the required information?

Please click on the View Appeal button on the Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.

What happens if I do not send the requested information?

If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.

If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct" (https://sellercentral-europe.amazon.com/gp/help/1801).