Buyer has returned Item Damaged and Broken
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Seller_MeUK3N1GoaT4G

Buyer has returned Item Damaged and Broken

HI

The buyer raised a returned that the item received was damaged, we have received the item back and it is damaged and broken.

We never sent the item out in a damaged condition and as usual Amazon has refunded the Buyer.

We raised a Safe T Claim and Denied the response we received "The issue that you reported is not eligible for reimbursement per our reimbursement policy."

Can anyone help please

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Tags:Customer, Refunds, Return shipment, SAFE-T
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Seller_ZJhFeE3tNKzfh
In reply to: Seller_MeUK3N1GoaT4G’s post

as per the safe t claim FAQs..,

(You cannot file a safet t claim for) Orders that were lost or damaged in transit Instead, you must file a claim with the carrier for a possible reimbursement.

Basically the customer states it was damaged on delivery. This could have happened in transit.

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