Hi

I called off some stock from Amazon as needed for samples to send to customers and the box with 10 jars came smashed and in a plastic bag. Most of the jars were broken or cracked and with damaged labels. 5 days of sending emails back to Amazon as they reimbursed me 1.75 per item

This is not even 1/3 of the item cost price. How did they come up with these calculations? What's your experience?

I am at a massive loss when I add the cost of posting back plus the damaged sock!

Recently had a removal order delivered and after inspecting it realised the customer has returned an old used product. The item was cracked and damaged badly, had serious signs of wear and tear, damaged metal parts and blocked steam holes and burn marks on a hot plate. Completely damaged. The writing was even rubbed off on the triggers so you knew it was well used and worn out.

Now this was accepted as a return as unsellable and returned to me. So it's clear the customer has kept the new product and returned the old battered one they had.

Now as a new seller, that stings me but Does Amazon really not reimburse for this and can customers get away with defrauding sellers on Amazon with no repercussions? How can they buy new items and send back their old damaged ones and get away with it?

I've tried to raise a case but had a response saying Amz don't reimburse for customer damaged items but this is fraud, they have swapped the new item with an old damaged item. Crazy!

A buyer purchased 10 of the same item from me via FBA. The product is an own brand item, in my own brand packaging, with my own GS1 registered barcode and labelled with the FNSKU. There is no commingling, I am the only seller and noone else sells my product.

The buyer then retured 10 x cheaper but similar looking items to Amazon which have been returned to me marked "customer damaged". They are in clear cellophane packaging with no branding and have a different barcode label on to my barcode. They are not damaged but were presumably returned to me as they do not carry either my barcode or FNSKU so could not be returned to stock.

After being asked for a whole list of evidence from Amazon which has taken ages and many back and forth emails this is the reply I have received:

"I understand that your concern is regarding the removal order.

We have reviewed the images provided and confirm that the product received was the product shipped. We made this determination by comparing the expected item to what is listed on our detail page for this product:

https://www.amazon.co.uk/dp/B07DRQTSXL

Note that when you submit a removal order for commingled inventory, the item you receive may not be one that you originally sent to Amazon.

For more information:

https://sellercentral.amazon.co.uk/gp/help/G200141480?referral=ANGLRFK5CJU3E_A1MIBZUFDALNE4&referral=ANGLRFK5CJU3E_A1MIBZUFDALNE4

As there is no discrepancy, we will be closing this case. "

Can anyone offer any help in delaing with this, I'm reluctant to accept their reply after so much effort in supplying evidence including a whole list of various Amazon codes and phographs showing my item compared to the returned items.