Product description will not show up - am I doing something incorrectly?
I entered the description several days ago for the book I am selling in the product edit form via the inventory but it never shows up on the page. The Seller Support keep asking me for various pieces of information that makes no sense to me. It’s a simple book description so can’t understand the problem.
0 replies
Seller_7VbclcPFFRTnc
Has all the info been added to nielsen ?
Seller_DROodOAYHftnc
When you are listing it have you clicked on the ‘All Attributes’ button on the left of the listing page ?
You need to do that to open up the Comments/description box.
Seller_LKjg1QRrO36Yq
Are you the publisher of the book in question?
Seller_Cag7tt44VLqxQ
Thanks. Finally the support have replied in a helpful manner and added the description. Only problem now is that there is no formatting, it’s just one big paragraph of text.
Seller_LKjg1QRrO36Yq
This is the reply I just received from the last book I tried to update. It is out of print so no 'manufacturer’s website to verify it.
(I sent them a high resolution scan showing the barcode and cover[s]):
First of all, we do understand how important this is for your business. We apologize for any inconvenience you might have faced. I will personally assist you today on your concern. The images you provided cannot be considered as valid. We need photos of physical copy and not a scanned copy. We need you to provide one of these valid forms of documentation:
Manufacturer’s or Publisher’s (for books) website URL clearly showing the suggested changes, along with visible product identifier (UPC, EAN, ISBN, etc.), if available.
Manufacturer’s catalog (Product User Manual), either scanned image of the physical catalog or PDF version showing the suggested changes, along with visible product identifier (UPC, EAN, ISBN, etc.), if available.
- A high-resolution photo of the item in its original packaging showing the product identifier (UPC, EAN, ISBN, etc.) code and the attribute or attributes that you need to change
We look forward to hearing from you.
Have a great day!
Typically unhelpful response from ‘help’.Presumably that reply was from a bot as it shows no actual comprehension of my request…
[edited to add -] ’ We need photos of physical copy and not a scanned copy’.
What do they think a scan is if not a form of photograph?
There is no better or clearer way to capture the details of a book cover than a high res scan. 
Seller_LKjg1QRrO36Yq
Follow up reply (edited to remove the name of the bot[? 
] that sent it):
Hello from Amazon Brand Registry Support,
We understand you suggested an image update to the product
Thank you for contacting us …
I am sorry for the inconvenience caused in this case.I realize the importance that this has for you and I will gladly help you to achieve the best resolution possible and give you the details behind every decision mentioned in this case.We reviewed the request and the new version of Amazon Brand Registry requires brands to have an active registered trademark, and text that matches the brand name. For US trademarks, the trademark needs to be registered on the Principal Register.
Note: If you meet the registered trademark criteria, to avoid any disruption in service, we encourage you to enrol your brand in the new version of Amazon Brand Registry.
To get started, please visit: https://brandservices.amazon.co.uk and use your existing Seller Central username and password. This is important as we want to make sure all your account information is carried over to the new version of Amazon Brand Registry.
You’ll be asked to complete a new brand application for each eligible brand that you would like to enrol. You have to provide your trademark registration number, images of your design mark, logo images and the list of countries where you manufacture and distribute your brand.
You can also add authorised users to your account through Amazon Brand Registry Support after you enrol your brand by accessing “Contact us”, “Update your brand profile” and “Update role for user account”.
I recognize that this is not the result that you were hoping for, but I want you to know that I did my best to provide you with the correct information based on our current policies. I appreciate your understanding in this matter.
Please let us know how we did.
All that for a used book already in the catalogue and listed for sale.
It would save time if they simply said ‘go away and stop bothering us’… 
Seller_Cag7tt44VLqxQ
I have been getting exactly the same type of response. Very frustrating. Certainly my experience of buying on Amazon has been a lot more positive than selling on it.
