Account deactivated after 90 day review

I have a strange situation which i would like and help and advice with if possible. Back in September i received 2 inauthentic literally in the space of a few weeks, one was a claim about authenticity and the other was an item sent under the wrong ASIN which was flagged as inauthentic. I received the generic email about the phone call and was called the next day and my account was put under review so i sent my POA and explained that i did not have the correct invoices that were acceptable to amazon for the products with the complaints.

I did have listed products listed from distributors/suppliers but i stupidly had products from retail outlets so do not have the correct paperwork so i put a removal request in for all the ASINs without the correct paperwork and deleted them from my inventory which i explained in my POA and to which they thanked me for letting them know and would be back in touch when the review was finished which ended today and now the account deactivated.

Original message

We are currently reviewing your account due to buyer complaints about the authenticity of the items listed at the end of this email. Within the next 24 hours, you will receive a phone call from our Account Health Support team to review these complaints. Funds will not be transferred to you during this review but will stay in your account while we work with you to address this issue.

If you want to discuss the status of your account immediately rather than wait for Amazon to call you, you can use this link (https://sellercentral.amazon.co.uk/cu/contact-us/cmn/QUALITY) to speak directly with an Account Health Specialist. The Account Health Support team is available 7 days a week, from 8 a.m.-4 p.m. Greenwich Mean Time.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.co.uk.

Please continue to ship your orders and only list items that you can ship by the expected ship date.

We look forward to speaking with you.

Message received after i explained about my inventory

Hello,

Thank you for providing information about your inventory.

We will contact you when we have completed our review. You can expect to hear from us as soon as possible.

Sincerely,

Seller Performance Team
https://www.amazon.co.uk

Now the thing i dont understand i did send amazon invoices for my remaining stock for them to check and they did call my supplier who verified everything and the very next day all my funds were available after about 3 weeks of them being held back and were disbursed on the disbursement date and i have continued to receive payments while i still had inventory to sell.

While the review was in progress i continued to send very small quantities for FBA with no problems.

At the moment all i have in my inventory is listings that i have the correct invoices for which are all out of stock and i have a 0 balance in cash.

Now this morning i have received a notification that my account is deactivated which is pasted below and any advice on how to proceed is most welcome.

Your Amazon Seller account has been temporarily deactivated and your listings are no longer active. Funds will not be transferred to you but will be held in your account while we work with you to address the following issue.

Why is this happening?
You have not sent us the information we requested in order to address the complaints we received about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we take “inauthentic” complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited.

You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
– Amazon Anti-Counterfeiting Policy (https://sellercentral-europe.amazon.com/gp/help/201165970)
– Policies and Agreements (https://sellercentral-europe.amazon.com/gp/help/521)

How do I reactivate my account?
To reactivate your selling account, please send us the following information:

1. Copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed below
   –These documents should reflect your sales volume during the last 365 days.
   –Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
   –You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.

2. A plan of action that explains:
   – The root cause(s) that led to the complaints about the authenticity of your items.
   – The actions you have taken to resolve the complaints about the authenticity of your items.
   – The steps you have taken to prevent future complaints about the authenticity of your items.

Here are a few things to consider as you create your plan:
–Sourcing: Are you sourcing the product from a trusted supplier?
–Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
–Packaging: Is the product in its original packaging as listed on Amazon?
– Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately?
–Review your communications from buyers to better understand the issues.
–Be as specific as possible in your plan.
–Do not limit your plan to issues with specific orders.

You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.

How do I send the required information?
Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notifications.html).

What happens if I do not send the requested information?
If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), your account will be permanently deactivated. Failure to successfully appeal this decision may result in funds being withheld and any FBA inventory of the items that caused “inauthentic” complaints in Amazon European fulfillment centers may be destroyed at your expense.

We’re here to help
You can get help creating your plan in Seller Central Help (https://sellercentral-europe.amazon.com/gp/help/200370560). You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.co.uk.

You can view your account’s performance at (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/gb/app/amazon-seller/id794141485?mt=8) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.