Does Amazon monitor "never arrived" buyers?
Just curious really…I send out many hundreds of relatively low value items using untracked RM services and as you might expect I get a small percentage of messages saying the item never arrived.which I refund or replace.
Most of these are no noubt genuine especially with the RM being so poor at present however amongst them there will be of course a small minority who are just trying to get free stuff.
Just wondering whether Amazon’s system monitors buyer behaviour - for example if someone orders 10 different items from different suppliers and claimed none arrived, would the system flag this behaviour up?
0 replies
Seller_77IcbQKVGdZo0
There have been report of buyer accounts being blocked for excessive refunds so I would say there is monitoring and Amazon do take action.
At which point it becomes excessive is anyone’s guess. I also don’t know if Amazon then monitor any linked accounts for buyers and ban these as well.
Seller_tRuvBEHDedp4q
More often than not when a buyer claims INR Amazon will side with them and I have to refund (even those with a scan on delivery)
However, every so often they side with me - and I often wander whether past claims from that buyer has affected whether they side with them or me. It would make sense if they do that.
Seller_7VbclcPFFRTnc
instead of just replacing or refund next time, ask the buyer to confirm the delivery address so that you can check the tracking and raise a query with the courier
its actually very rare for items to get lost and presumably none of these undeliverable items ever make it back to you ?!
Seller_B4VbHpnDLDLAU
There has been reports, some even on national news sites where customers have been blocked from excessive returns. [from memory i think those stories were in the 50% return rate it was fair in my view]
so i think they do monitor them.
Whats interesting me most was about 3 months ago we moved to Amazon Shipping [courier] and the volume of non recipt claims even with GPS and proof of delivery etc is unreal. its beyond excessive.
Had more claims than i possibly had in 5-7 years with other couriers. Now credit Amazon have fully reimbursed every one including A-Z claims. and not against metrics and were within reason less out of pocket than we were with other couriers. but still…
But you have to ask yourself, if that’s the volume how many is it happening site wide on a daily basis and where are these items going.
