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Invoices and Supplier's Supply Chain Invoice Rejected - Account Deactivated Due to Section 3 of Bussiness Solution
On the 30 Jan 2025 Amazon suddenly deactivated my account due to policy violation. I couldn't even call Seller Support Team, only email. First they tell me it was due to fair pricing policy violation, after a few appeal rejections they told me to provide invoices of my suppliers.
I've been submitting documents day after day and they just keep getting rejected. They kept saying my supplier cannot be verified but the fact is that my supplier is all over the internet. They have their business profiles on UK Company House, VAT Numbers and everything. I even went to the extend to keep begging them for their supply chain invoice, and I'm grateful that they provided me with it.
It's very frustrating and annoying that my appeal was over and over again getting rejected. And with robot replies from Account Health replying the same template over and over again. Can any real person assist me with this?
3 replies
Seller_k2X0L9mVRT0pW
Sounds like Amazon wont accept your supplier - are they a retailer rather than a wholesaler?
Seller_GeR6mhIDjLh06
They did the same thing to me, claiming that the supplier could not be verified—even though the supplier is an authorized distributor for that brand, which Amazon is fully aware of. Despite providing all the necessary invoices, they later stated that they attempted to contact the supplier but were unable to reach them.
To verify this, I personally reached out to the supplier’s director, who confirmed that Amazon never contacted them—neither via email nor phone. This suggests that the responses we are receiving are automated, and they will continue to provide the same generic replies repeatedly.
I have been trying to reactivate my account for the past five months, but I have lost confidence in the health account team. They contradict themselves, and different representatives provide conflicting information. They even admit that previous responses from their own team were incorrect or misleading, while insisting that their information is accurate.
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