late dispatch
Hi there, so I have a 1 day handling time on a listing, the item was purchased at 12.10 pm lunch time, when I opened account next morning at 8.00 am, lesss than 1 day later, I had recieved a "late delivery" strike. less than 24 hrs, not ssure how this works so any ideas please?
Robbie
0 replies
Seller_fsSDdjI8sdIjl
My best guess, is that Amazon have helpfully automatically enrolled you in automated dispatch time - after all, Amazon know better than you do when you can dispatch your orders.
Seller_19xPhE8YgkmxW
Hello holmecraft,
On 15th May Amazon helpfully changed many sellers over to Automatic Handling Time, where Amazon applies its opinion of your handling time (based on historic orders).
It is possible that your problems stem from this change, so you should check you AHT to ensure it reflects your opinion.
If it doesn't - to deactivate the automated handling time:
Go to your Shipping Settings tab in Seller Central.
Go to the General Shipping Settings section.
Click Edit in the Handling Time section.
Click the toggle to turn off automated handling time.
Click Save.
Hope this is a help
Brian
Seller_CFJtj5sS4kF62
I have had the same problems. I have disabled the automatic handlng thingy so am hoping the late rate goes down. problem with it is that there is no way of knowing when you should despatch by until it is too late literally. No idea how it is calculated either so we are on a hiding to nothing
