Never seen this before - message about order but error when clicking order number
I’ve got a case in with SS tonight (no chat as after the cutoff time) but interested if anyone else has come across this.
I have a message in seller central from a customer asking if the order can be delivered by x date
The order # as per usual is shown in the right hand column of the messages on seller central but when I go to click the order number I get a “unknown error - try later” message.
If I search for the order # directly there is no trace of the order (not in pending and not in unshipped)
0 replies
Seller_EJIX7rqDNQJi2
As long as the order number wasn’t just mentioned by the buyer but is inserted in the relevant field of the buyer-seller messaging interface, indicating that the communication is genuine and not a scam attempt, it could be a technical issue.
I would advise you to try clearing your cache and cookies or using a different browser.
These days, many sellers are reporting similar technical issues which can be easily resolved by doing so, as the Seller Central may not work properly unless you use a supported browser/ system.
Here you will find the list of supported browsers depending on your computer type:
Supported desktop browsers:
Mozilla Firefox: Latest version
Internet Explorer: 11
Google Chrome: Latest version
Apple Safari: Latest version
Edge: Latest version
Supported mobile device browsers:
Chrome Mobile: Latest version
Safari Mobile: Latest version
Supported operating systems:
Windows: Latest 2 versions
Mac OS X: Latest 2 versions
