CA Amazon didn't automatically approve the return order, leading the buyer to file an A-to-Z claim.

Normally, all my buyer's return requests are automatically approved by Amazon.

But for some reason this order of mine was not approved in a timely manner, resulting in the buyer filing an A-to-Z claim and me suffering a loss.

This should not be my responsibility. I trusted Amazon to allow Amazon to automatically approve return requests, but Amazon failed me.

I accept the refund, but not the ODR credited to my account.

Order number: 702-3106519-1545027

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