Hi- is there anyone on Amazon that can help with this? We submitted multiple documents over a month ago for our UK account over a month ago. We submitted all documents and bank statements that reflect the company that our UK account is registered to. initial verification was working correctly. again i have received the notification for upcoming call next during 3 days for verification documents , still no response from Amazon verification team after 20 days. he is hurt and disappoint to seller, we are invested with your platforms, i have sent regional all documents, but is again and again verification. the account is on hold, at least should return seller's fund if Amazon is not satisfied from the seller and after can block account. Amazon should be policy fair with the seller related verification process.

Hi Guys

My inform tax verification has been processing for the last 3 weeks, Is this normal?

Account verification with Persona

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by UKseller7831484568

2 months ago

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Got this email supposedly from Amazon but worried it is a scam. Messaged Amazon after first receiving it but assured my account health was OK and that I had already been verified. However, have now received the mail again. Don't want my account deactivated but equally not sure about giving ID information to third party, Persona. Has anyone got experience of whether this is genuine or not? If fraudulent why doesn't Amazon warn about it?

Please do not reply to this email as we do not review emails sent to this email account.

Hello,

As an enhanced security measure, you must complete an identity verification check in order to continue to sell in Amazon’s store. To complete the process, please review the details provided below and click on the link to start your verification within 14 days; please note that this link will lead you to the website hosted by our third-party identity verification services provider, Persona.

During this process, you will need to show your original ID and the details on this ID should match with the identification details you provided in your Amazon selling account. The verification process will take less than 5 minutes to complete. After completion, we will review the details and get back to you within 72 hours. If you do not successfully complete this verification within 14 days, you will no longer be eligible to sell on Amazon.com.

1. Click on the following link to begin and follow the instructions.

Click here to start the verification

We are here to help

If you have any questions, please contact the Selling Partner Support Team:

https://sellercentral.amazon.com

So I am posting again as the original thread is now locked. Got a response from Amazon suggesting this was a phishing email. Turns out it wasnt as my account is now deactivated because I didnt verify my ID. All "helpful" responses from Amazon when appealing the decision ask me to follow links in the original emails, which I cant as I deleted them believing them to be scams. Doesnt seem any way out of this and seller help dont seem interested, so any ideas of how to solve this issue welcome.