Policy Compliance Warning - Appeal
Hello.
Amazon have said one of our products has keywords which violate policy.
The problem is, we don’t, and never have used keywords.
After a lot of investigation, it appears this might be a mistake on Amazon’s part; the original complaint was about something in the description, but that has now changed into keywords.
Complicating this is the fact that we didn’t create this listing; the brand controller did, and as the original description is now gone, I don’t know what about it was in violation.
Both seller support and account health have said that this doesn’t appear to be our fault, however, the appeals keep getting rejected as ‘insufficient information’.
I don’t mind bowing and scraping to Amazon for something I didn’t do, but I’m not sure how to raise an appeal for this.
6 replies
Seller_7VbclcPFFRTnc
when they say keywords, they can mean any word in the title or description too
if you didn’t create the listing, and have no chance to amend it, unfortunately, i don’t think you can so anything other than remove your offer
Seller_pKdF0dnvoraDu
Hello @The_SAA1,
Virgil here to assist.
Based on your post, we understand that your listing has been deactivated for including keywords that violate one of Amazon’s policies, and you require assistance in appealing the violation.
In order to get an in-depth understanding of the issue, and assist you better, please share the screenshot or text of the original listing deactivation notification, and the most recent notification that you have received.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Best Regards,
Virgil.
Seller_u1AdBEcsHujAa
Hello @The_SAA1,
I’m Kavi from Amazon, here to assist you.
Thank you for writing to the Seller Forums Community, and we appreciate the efforts from @Smiley_Guy.
From your post, we understand that you need help with ASIN: B004LY3LFC.
To address the violation, you need to submit a detailed Appeal through your Account Health page in the below 3 parts:
-
Acknowledgement of violations Root cause analysis
-
Identification Corrective actions taken immediately to resolve the issue
-
Proactive steps that will be taken to maintain compliance
We also recommend you to speak to an Account Health Specialist via phone call for dedicated assistance. You can reach the Account Health Support Specialist by clicking “Call me now” button on your Account Health Dashboard.
For more details please review our ASIN Creation Policy and Selling Policies and Seller Code of Conduct.
If you have further questions, please keep us posted, the forums community and I, are here to assist you with your concerns.
Regards,
Kavi
