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Handling times being ignored
Over Christmas we set our handling time to be 2 Days up from the usual 0 Days. For some reason the new setting was fully ignored, and we had orders coming in on 24th PM, 25th and 26th as Ship By 27th.
The first day we were open after Christmas was Sunday 29th, but we arrived to see about 100 orders registered as Late.
It's driven our Late Dispatch Rate up to a whopping 20%.
Has anyone else had this happen, or got any advice on how to handle it with Amazon? Thankfully our 30 day late shipping rate is down at 3% but as time passes I suspect it'll be impacted.
12 replies
Seller_pT8D0TkN6j7lp
We have had this same issue. Our products are custom-made and are all seller-fulfilled. We have had an open ticket on this for 1 month now and not resolved. Our account has actually been banned for seller-fulfilled products. We won't appeal it until the handling day issue is resolved.
Seller_Y9Zn1MG946vRc
I had the same problem and contacted SS, apparently Amazon were automatically revising handling/dispatch times. I had to manually opt out by switching off Automatic Handling Time.
Seller_7kfT0W2FtCImX
Yes i've notice this on my orders too. Prior to Christmas I reported it but it's still happening. Pain in the bum
Seller_M2gYzBhzzryL0
Go into your shipping templates, then go to general settings, check you don't have automatic handling time turned on as regardless of what you set items as, this will change based on your performance, so if you have an item with handling time of 3 days, but you consistently send it in 1 day, this will change it
Handling Time
NEW Automated handling time
This is the likely cause and you can enable or disable this
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